Q: What is Rupeek, and what makes it unique?
A: Rupeek is an asset-backed online gold loan company that offers the lowest interest rates in the market to its customers. The company provides personalized support and prioritizes safe pick up and delivery of customers' valuables. Rupeek's low operational costs and high precision credit evaluation tools have revolutionized gold mortgage solutions in India.
Q: Does Rupeek offer different schemes for different income groups?
A: No, Rupeek's gold loan schemes do not vary for different income groups. They are accessible to anyone who meets the basic eligibility criteria and minimum age requirement, even if they are currently unemployed. The gold loan schemes primarily differ by loan tenure and loan amount.
Q: What is Rupeek's Refer and Earn Program, and how does it work?
A: Rupeek's Refer and Earn Program is a referral scheme where you can refer your friends to Rupeek, and both you (the Referrer) and your friend (the Referee) can earn referral benefits when they avail their first gold loan through Rupeek. The referral benefits vary based on the loan amount availed by the Referee.
Q: What is referral cofe for Rupeek?
A: Rupeek referral code is HIMAA1B727.
Q: What are the referral benefits for the Referrer and Referee?
A: The referral benefits for both the Referrer and Referee are as follows:
If the Referee avails their first gold loan between INR 50,000 and INR 1,99,999, both the Referrer and Referee receive INR 250 as a referral benefit.
If the Referee avails their first gold loan between INR 2,00,000 and INR 4,99,999, both the Referrer and Referee receive INR 500 as a referral benefit.
If the Referee avails their first gold loan between INR 5,00,000 and INR 9,99,999, both the Referrer and Referee receive INR 1,000 as a referral benefit.
If the Referee avails their first gold loan between INR 10,00,000 and INR 19,99,999, both the Referrer and Referee receive INR 2,000 as a referral benefit.
If the Referee avails their first gold loan for an amount greater than INR 20,00,000, both the Referrer and Referee receive INR 5,000 as a referral benefit.
Q: Who is eligible to participate in the Refer and Earn Program?
A: To participate in the Refer and Earn Program, you must meet the following eligibility criteria:
Be a resident of the Republic of India.
Be a minimum of 18 years of age and have a valid ID proof.
Be a customer of Rupeek.
Have a registered account on the Rupeek platform.
Have availed a gold loan from Rupeek in the past and either referred others (Referrer) or been referred to use the platform (Referee).
Q: How does the Referrer (the one making the referral) receive the referral benefit?
A: The Referrer receives the referral benefit only when the Referee (their friend) inputs a valid referral code received from the Referrer on Rupeek's mobile application during sign-up. The referral benefit is credited to the Referrer's savings bank account details submitted to Rupeek at the time of the Referrer's past loan transaction with Rupeek.
Q: What is the timeframe for receiving the referral benefit for both the Referrer and Referee?
A: The Referral benefit is provided after the Referee takes their first gold loan, equal to or more than Rs. 50,000, through Rupeek and keeps the loan active for a minimum of 30 days from the date on which the referral code was used by the Referee to avail the first gold loan.
Q: How can I obtain my unique Rupeek referral code to share with my friends?
A: Your unique Rupeek referral code can typically be found in the Rupeek mobile application or on the Rupeek website. You can access this code within the Refer and Earn section of the Rupeek app or website. If you have trouble finding it, you can contact Rupeek's customer support for assistance.
Q: Can I refer multiple friends to Rupeek and earn multiple Rupeek referral benefits?
A: Yes, you can refer multiple friends to Rupeek and earn Rupeek referral benefits for each successful referral. There is typically no limit to the number of friends you can refer, as long as they meet the eligibility criteria and avail of their first gold loan through Rupeek.
Q: Is there an expiration date for my Rupeek referral code, or can I use it indefinitely?
A: Rupeek referral codes typically do not have an expiration date, allowing you to use them indefinitely to refer friends. However, it's always a good idea to check the specific terms and conditions within the Rupeek app or website to confirm the code's validity.
Q: Can I refer friends who are already Rupeek customers, or does the Rupeekee need to be a first-time user?
A: The Rupeekee (your friend) should be a first-time user of Rupeek to be eligible for the Rupeek referral benefit. If they have an existing account or have availed a gold loan from Rupeek in the past, they may not qualify for the Rupeek referral benefit.
Q: What happens if the Rupeekee cancels their gold loan within 30 days?
A: To receive the Rupeek referral benefit, the Rupeekee (your friend) must keep the loan live for a minimum of 30 days from the date on which the Rupeek referral code was used to avail the first gold loan. If the loan is canceled within this period, the Rupeek referral benefit may not be granted.
Q: How do I track the status of the Rupeekee's loan to ensure I receive the Rupeek referral benefit?
A: You can usually track the status of the Rupeekee's loan within the Rupeek mobile application or website. The status should indicate whether the loan is active and if the Rupeekee has met the 30-day requirement. If you have any concerns or questions, you can contact Rupeek's customer support for assistance in tracking the status of the loan and your Rupeek referral benefit.
Q: How is the referral benefit transferred to the Referee (your friend)?
A: The referral benefit for the Referee is transferred to their savings bank account details submitted to Rupeek at the time of their first gold loan transaction with Rupeek.
Q: Are there any other terms and conditions to consider for this Referral Scheme?
A: Yes, there are additional terms and conditions, including but not limited to the following:
The Referee should not have an active gold loan account at the time of availing the Referral Scheme.
The Referrer should have taken a loan with Rupeek before the Referee.
The Referral benefit is transferred to both the Referrer and Referee after 30 days, subject to the Referee's loan being live for the said period.
The Referral Scheme cannot be used to refer immediate family members.
Rupeek reserves the right to change or withdraw the scheme/offer at its sole discretion.
Q: Can the Referral Scheme be combined with other offers or promotions?
A: The Referral Scheme cannot be combined with any other offers or promotions.
Q: How can I check the status of my referrals and the referral benefits earned?
A: You can typically check the status of your referrals and earned benefits within the Rupeek mobile application or website. Specific instructions for checking referral status should be available within the platform.
Q: How do I refer my friends to Rupeek?
A: To refer your friends to Rupeek, you should share your referral code with them, and they must input this code during their sign-up process on the Rupeek mobile application. This will link your account as the Referrer and enable both of you to receive referral benefits as per the scheme details.
Q: Are there Rupeek branches that I can visit? How can I find the nearest one?
A: Rupeek has set up lender branches with its partnered banks to ensure branches within 3 kilometers of main areas across cities. You can view Rupeek's network of regional offices and bank branches on their website or app to find your nearest branch.
Q: Why should I take a gold loan with Rupeek?
A: Rupeek offers doorstep services and instant gold loan solutions with competitive interest rates as low as 0.89%. They provide flexible repayment schemes to make gold loans affordable and convenient. Additionally, Rupeek offers 100% insurance cover for your ornaments.
Q: How can I verify the authenticity of a Rupeek executive?
A: You can authenticate a Rupeek executive through various methods:
In-app verification: An OTP will be sent to your phone once the executive reaches your premises, which they will enter on their app to verify the match.
ID Card: The executive will display their identification card issued by Rupeek.
ID Proof: The executive can display a government ID proof upon request.
Q: Who can avail a Rupeek gold loan?
A: If you are above the age of 18 and possess the required KYC documents and gold, you can avail a Rupeek gold loan. The eligibility criteria are minimal to make gold loans accessible to a wide range of individuals.
Q: Is my gold safe with Rupeek?
A: Rupeek's processes are ISO 9011:2015 certified, and they have completed over 25,000 loans with the utmost care and safety. Your gold ornaments are secured in a GPS-secured bag while being transported by their security partner, Brinks, to bank branches. Your gold is stored in secure bank lockers under bank-grade security and surveillance to ensure utmost safety. It is also fully insured against theft or accidents during transit.
Q: What are the different gold loan schemes available with Rupeek?
A: Rupeek offers the highest gold loan amount per gram, the lowest interest rate of 0.89%, and the longest repayment tenure. Specific schemes can be viewed on their website, and you can schedule a visit with one of their sales representatives to apply for a loan.
Q: How can I apply for a gold loan with Rupeek?
A: Applying for a gold loan with Rupeek is easy and can be done in three simple steps:
Request a loan: Download their app, call their customer service, or visit their website.
Get gold valued at home: Complete the KYC process from the comfort of your home.
Get money instantly: The loan amount is instantly transferred to your account.
Q: How is gold appraisal done at my home?
A: A Rupeek loan manager will weigh each of your gold ornaments and enter the price and weight details into their system. They will also verify the quality of your gold through industry-standard tests performed in front of you. These details are then sent for approval to Rupeek's team, who respond shortly after submission.
Q: What about the tenure of the loan, lock-in period, and prepayment penalties with Rupeek?
A: The tenure of a Rupeek gold loan is an average of 12 months, but it can be taken and finished within days as well. Importantly, Rupeek does not have a lock-in period, and there are no prepayment penalties, providing flexibility for borrowers.
Q: Can I avail of a Rupeek gold loan if I am self-employed or a business owner?
A: Yes, Rupeek's gold loan services are available to both salaried individuals and self-employed or business owners. As long as you meet the basic eligibility criteria and possess the required documents and gold, you can apply for a loan.
Q: What happens if I am unable to repay the gold loan on time?
A: If you are unable to repay the gold loan on time, Rupeek typically provides a grace period during which you can make the repayment. If you still cannot repay within the grace period, Rupeek will auction your gold to recover the outstanding amount.
Q: What is the process for gold appraisal and valuation at home?
A: Rupeek employs trained loan managers who visit your home to appraise your gold. They use advanced technology to accurately weigh your gold ornaments and conduct industry-standard tests to determine their purity and quality. The appraisal is done transparently in front of you.
Q: How do I check the status of my gold loan application with Rupeek?
A: You can easily check the status of your gold loan application with Rupeek through their mobile app or website. You'll be able to track the progress and get real-time updates on your application.
Q: What is the maximum loan amount I can get with Rupeek?
A: The maximum loan amount you can get with Rupeek depends on the weight and purity of your gold, which is determined during the appraisal process. Rupeek offers the highest gold loan amount per gram in the market.
Q: Can I take a loan against gold jewelry as well as gold coins or bars?
A: Rupeek allows you to take a loan against gold jewelry, coins, and bars. You can use various forms of gold assets to secure your loan, as long as they meet the required purity standards.
Q: Is the interest rate on Rupeek gold loans fixed, or does it vary over time?
A: The interest rate on Rupeek gold loans is typically fixed and does not vary over time. However, it's essential to check the current interest rates and loan terms at the time of your application as they may be subject to change.
Q: How can I repay the gold loan with Rupeek?
A: You can repay your gold loan with Rupeek through multiple convenient options, including online payment, mobile app, bank transfer, or by visiting one of their lender branches. Rupeek offers flexibility in repayment to suit your preferences.
Q: Are there any hidden charges or processing fees when availing a Rupeek gold loan?
A: Rupeek is transparent about its charges, and there are no hidden fees or processing charges. They are committed to providing clear and straightforward terms for their gold loan services.
Q: Can I extend the tenure of my gold loan with Rupeek if I need more time to repay?
A: Yes, you can extend the tenure of your gold loan with Rupeek if you need more time to repay. Rupeek offers flexibility to help borrowers manage their loan repayment, and you can discuss this with their representatives.
