Pronto

Pronto Refer and Earn FAQs

Pronto is an on-demand home help app that sends trained Pronto Professionals for tasks like sweeping, mopping, dishes, and laundry. The Pronto refer and earn program rewards existing users for inviting new users to the app. This FAQ page covers referral eligibility, rewards, tracking, withdrawals, and restrictions.

What is Pronto Refer and Earn?

Pronto Refer and Earn is a program that rewards existing Pronto users for inviting new users to download and use the Pronto app. The referring user receives ₹100 when the invited friend places their first order on Pronto. The new user also receives ₹75 off their first order using the referral code.

How does the Pronto referral process work?

The Pronto referral process starts when an existing user shares their unique invite link or referral code with a friend. The friend downloads the Pronto app using that link or enters the code 20QVOF during signup or checkout. Once the friend completes a qualifying first order, the referring user's reward is credited.

What is referral code for Pronto?

Pronto referral code is 20QVOF.

Who can participate in Pronto Refer and Earn?

Any registered Pronto user with an active account can participate in the Pronto Refer and Earn program. Participation requires the user to have the Pronto app installed and a verified mobile number linked to their account. New users referred must not already hold an existing Pronto account.

What reward does the Pronto referral code give?

The Pronto referral code 20QVOF gives the new user a flat ₹75 discount on their first order. The referring user separately receives ₹100 once the friend's first order is completed. Both rewards apply only to the first qualifying transaction made through the referral link or code.

How is the Pronto referral reward calculated?

The Pronto referral reward is calculated as a fixed amount rather than a percentage of the order value. The referrer earns a flat ₹100 per successful referral, regardless of the size of the friend's first booking. The new user's ₹75 discount is applied directly at checkout on their first order.

Is there a limit on how many people I can refer on Pronto?

Pronto does not publish a fixed cap on the number of referrals a single user can make within the app. Each successful referral that leads to a friend's first completed order is treated as a separate reward event. Pronto reserves the right to review accounts showing unusual referral volume for compliance with its policies.

Does the Pronto referral reward expire?

Pronto referral rewards are typically credited to the user's account soon after the referred friend completes a qualifying order. Users should check the rewards or wallet section of the Pronto app for any stated validity period on credited amounts. Uncompleted referrals, where the friend never places an order, do not generate a reward and do not expire since no reward was issued.

How can I track my Pronto referrals?

Pronto users can track referral status from the Refer & Earn section inside the Pronto app. This section typically shows shared invites, friends who have signed up, and rewards credited after a completed first order. Users should check this section periodically rather than relying on external notifications alone.

What happens if my Pronto referral fails to register?

A Pronto referral fails to register when the friend does not use the referral link or does not enter the code 20QVOF during their first booking. In such cases, the system cannot attribute the new signup to the referring user, and no reward is credited. Users should confirm the friend applied the code before the first order is placed.

How does Pronto verify a successful referral?

Pronto verifies a successful referral by confirming that the referred user is a genuinely new account and that a qualifying first order was completed using the shared link or code. The app's backend matches the new signup to the referring user's unique invite link. Verification is completed automatically once the friend's first order is processed.

How do I withdraw my Pronto referral rewards?

Pronto referral rewards are generally credited as wallet balance or discount value usable within the app rather than as direct bank withdrawals. Users should check the app's rewards or wallet section for the exact redemption method available at the time. Any change to this process would be reflected inside the Pronto app.

How long does it take to receive Pronto referral rewards?

Pronto referral rewards are credited after the referred friend completes their first qualifying order on the app. The exact processing time can vary and is confirmed within the Refer & Earn section of the account. Users should allow the order to fully complete before expecting the reward to reflect.

Does Pronto require KYC to claim referral rewards?

Pronto does not state a separate KYC requirement specifically for claiming referral rewards. A verified mobile number linked to the account is generally required to use the app and its referral program. Any additional verification steps, if applicable, would be shown within the app during reward redemption.

What should I do if my Pronto referral reward is missing?

Users who do not see a Pronto referral reward after their friend's first completed order should first check the Refer & Earn section for pending status. If the reward does not appear after the order is confirmed complete, the user should contact Pronto customer support with the friend's signup details. Pronto support can review the referral link usage and confirm reward eligibility.

Can I refer myself on Pronto using a second account?

Pronto does not permit self-referrals using a second account created by the same individual. The referral program is designed to reward genuine invitations to new users, not repeated signups by the same person. Accounts found using self-referral methods may be excluded from receiving rewards.

What counts as referral fraud or misuse on Pronto?

Referral fraud on Pronto includes creating fake or duplicate accounts, using another person's referral code without a genuine new signup, or manipulating the referral link to claim rewards without a real friend invitation. Pronto's system is designed to detect abnormal referral patterns tied to a single device or address. Users found misusing the program may lose reward eligibility.

Can Pronto suspend my account for referral misuse?

Pronto can restrict or suspend referral rewards for accounts found violating the Refer and Earn program's fair-use terms. This action is typically applied when repeated fraudulent referral activity is detected on an account. Users should refer genuine contacts and avoid any workaround methods to keep their account in good standing.

In which cities is Pronto Refer and Earn available?

Pronto Refer and Earn is available wherever the Pronto app itself operates, which currently includes Bangalore, Delhi, Faridabad, Ghaziabad, Gurgaon, Hyderabad, Mumbai, Navi Mumbai, Noida, Pune, and Thane. A referred friend must be located in one of these serviceable cities to place a qualifying first order. Users should confirm their friend's city is covered before sharing the referral link.

Can Pronto change its referral program rules?

Pronto can update the terms, reward amounts, or eligibility rules of its Refer and Earn program at any time. Any such change would apply to referrals made after the update and would be reflected within the app. Users are advised to check the Refer & Earn section for the current active terms before referring a friend.

Who do I contact for Pronto referral support?

Pronto users with unresolved referral issues can contact customer support at help@withpronto.com or call +91 9910483315. Support is available between 7 a.m. and 10 p.m. daily. Users should share their account details and the referred friend's order confirmation when raising a referral-related query.

Do I need the Pronto app to use the referral code 20QVOF?

New users need the Pronto app installed to apply the referral code 20QVOF and receive the ₹75 discount on their first order. The code can be entered during signup or at checkout on the first booking. Without the app installed, the referral code cannot be applied or tracked.