Smytten

Q: What is the Smytten app and how does it improve the online shopping experience?

A: The Smytten app is India’s leading trial and discovery platform that helps users try genuine sample-size products from trusted brands before purchasing full-size items, reducing the risk of dissatisfaction and making online shopping more confident and enjoyable.

Q: How does the Smytten app allow users to try products before buying them?

A: The Smytten app offers a trial-based system where users can select curated trial packs, allowing them to test product quality, texture, fragrance, and effectiveness before committing to a full-size purchase.

Q: What is the Smytten Refer and Earn program on the Smytten app and why was it created?

A: The Smytten app Refer and Earn program is designed to reward users for introducing friends to the Smytten app, encouraging genuine product discovery by offering Smytten Bucks when a new user signs up and completes their first trial order successfully.

Q: How does the Smytten app ensure referrals are genuine and not misused?

A: The Smytten app tracks referrals through unique referral links and codes and releases rewards in stages—after signup and after order delivery—to ensure only genuine users and real trial orders are rewarded.

Q: What happens on the Smytten app when a friend signs up using a referral?

A: When a friend signs up on the Smytten app through a referral, the system instantly records the referral and credits 25 Smytten Bucks to the referrer’s account as a signup-based reward.

Q: Why does the Smytten app wait until order delivery to give the full referral reward?

A: The Smytten app credits the remaining referral reward only after delivery to confirm that the referred user has actively participated in the trial experience and completed a genuine order.

Q: How many Smytten Bucks does a user earn after the first trial order is delivered on the Smytten app?

A: Once the referred user’s first trial order is successfully delivered, the Smytten app credits an additional 125 Smytten Bucks to the referrer’s wallet.

Q: What benefit does a new user receive when joining the Smytten app through a referral?

A: A new user joining through the Smytten app referral receives ₹20 OFF on their first delivery, making the first trial order more affordable while exploring genuine products.

Q: What is the Smytten referral code?

A: The Smytten referral code is nfU4Mh6.

Q: Where can users see their referral status and rewards on the Smytten app?

A: The Smytten app provides a dedicated Refer & Earn section where users can clearly see invited friends, signup confirmation, delivery status, and unlocked Smytten Bucks.

Q: When exactly are Smytten Bucks credited on the Smytten app for referrals?

A: On the Smytten app, 25 Smytten Bucks are credited immediately after signup, while 125 Smytten Bucks are credited only after the referred friend’s trial order is delivered successfully.

Q: Can a Smytten app user refer more than one friend at the same time?

A: Yes, the Smytten app allows users to refer multiple friends simultaneously and earn rewards for each successful signup and delivered trial order.

Q: What happens if a referred user signs up but never places a trial order on the Smytten app?

A: In such cases, the Smytten app credits only the signup reward, while the delivery-based Smytten Bucks remain locked until a trial order is completed and delivered.

Q: How can Smytten Bucks earned from referrals be used on the Smytten app?

A: Smytten Bucks earned through the Smytten app referral program can be redeemed within the app for rewards, offers, or benefits available in the referral or reward sections as per current options.

Q: Is there any cost or subscription required to participate in the Smytten app Refer and Earn program?

A: No, the Smytten app Refer and Earn program is completely free and automatically available to all registered users without any subscription fee.

Q: Can the Smytten app change referral rewards or eligibility conditions?

A: Yes, the Smytten app reserves the right to modify referral rewards, benefit values, or eligibility rules at any time based on business or platform requirements.

Q: How can users maximize earnings using the Smytten app Refer and Earn feature?

A: Users can maximize earnings on the Smytten app by sharing their referral code with genuine users, guiding them to complete their first trial order, and regularly checking the Refer & Earn section for updates and unlocked rewards.

Q: What types of product categories are available on the Smytten app?

A: The Smytten app features a wide range of categories including skincare, beauty, makeup, grooming, fragrances, wellness, food & beverages, mom & baby care, pet care, and lifestyle essentials.

Q: Are the products listed on the Smytten app authentic and brand-approved?

A: Yes, the Smytten app works directly with verified Indian and international brands to ensure that all products available on the platform are 100% genuine, safe, and quality-checked.

Q: How does the Smytten app help users make informed buying decisions?

A: The Smytten app provides detailed product descriptions, ingredient information, usage instructions, and genuine consumer reviews so users can confidently choose products that suit their needs.

Q: Can users purchase full-size products on the Smytten app after trying trials?

A: Yes, the Smytten app allows users to buy full-size products from the Shop Section after they are satisfied with the trial experience.

Q: Does the Smytten app offer personalized product recommendations?

A: The Smytten app uses user preferences and browsing behavior to deliver personalized recommendations, helping users discover products that match their lifestyle and interests.

Q: What payment options are supported on the Smytten app?

A: The Smytten app supports secure payment methods such as UPI, credit cards, debit cards, net banking, digital wallets, and Cash on Delivery for eligible orders.

Q: Is Cash on Delivery available for orders placed on the Smytten app?

A: Yes, the Smytten app offers Cash on Delivery depending on product availability, delivery location, and order value.

Q: How does delivery and shipping work on the Smytten app?

A: The Smytten app partners with reliable logistics providers to ensure safe and timely delivery, with shipping timelines varying based on the user’s location and order type.

Q: Can users track their orders in real time on the Smytten app?

A: Yes, the Smytten app provides real-time order tracking so users can monitor shipment status and delivery updates directly within the app.

Q: What is the return and refund policy on the Smytten app?

A: The Smytten app follows a transparent return and refund policy for eligible products, with clear guidelines available in the app to ensure a smooth user experience.

Q: Does the Smytten app require any membership or subscription fees?

A: No, the Smytten app does not charge any mandatory membership or subscription fees, allowing users to explore and shop freely.

Q: How frequently are new products and brands added to the Smytten app?

A: The Smytten app regularly updates its catalog by adding new brands, trending products, and exclusive launches to keep the platform fresh and exciting.

Q: How can users contact Smytten app customer support for assistance?

A: The Smytten app provides dedicated in-app customer support where users can raise queries related to orders, payments, deliveries, or account-related issues and receive timely help.