MobiKwik

Q: What is MobiKwik?

A: MobiKwik is a leading Indian digital financial services platform that provides a range of services, including payments, digital credit, and investments. It serves as a one-stop solution for managing various financial needs conveniently.

Q: What payment services does MobiKwik offer?

A: MobiKwik allows users to make payments for mobile recharges, utility bills, online shopping, and payments to both online and offline merchants. It covers a broad spectrum of payment needs, making transactions seamless and efficient.

Q: How do I create an account on MobiKwik?

A: To create an account on MobiKwik, download the MobiKwik app from the App Store or Google Play Store. Follow the registration process, providing the required details, and complete the verification steps to activate your account.

Q: What is the MobiKwik Refer and Earn offer?

A: The MobiKwik Refer and Earn offer allows users (referrers) to earn cashback by inviting friends to MobiKwik UPI. Referrers share their unique MobiKwik Refer and Earn link, and when referred friends complete their KYC, set up their UPI, and make a UPI transfer, both the referrer and friend become eligible for cashback.

Q: How do I participate in the MobiKwik Refer and Earn offer?

A: To participate, share your MobiKwik Refer and Earn link with friends. Referred friends must install the MobiKwik app, complete their KYC, set up their UPI, and make a UPI transfer. Upon successful completion, both the referrer and friend will be eligible for cashback.

Q: What are the rewards for participating in the MobiKwik Refer and Earn offer?

A: When a referred friend, who is KYC verified, makes their first-ever UPI transfer of a minimum value of ₹25, both the referrer and friend receive a cashback of ₹20 each. The maximum referral cashback per user during the offer period is ₹9999.

Q: How many times can I refer and earn cashback with MobiKwik Refer and Earn?

A: Referrers can avail the offer once per successfully referred friend (same mobile number, same device & UPI ID). The maximum cashback that can be earned through referrals is ₹9999 during the offer period.

Q: When will I receive the cashback and how can I use it with MobiKwik Refer and Earn?

A: Cashback is credited to the MobiKwik wallet on the 7th day from a successful referral. It can be used for recharges, bill payments, and payments on MobiKwik partner platforms/stores. Cashback cannot be withdrawn to a bank account or transferred to other customers.

Q: Are there any conditions for a successful referral with MobiKwik Refer and Earn?

A: A successful referral requires the referred friend to join from the referral link, set up their MobiKwik UPI (ikwik), complete KYC, and transfer a minimum amount of ₹25 to any UPI handle via MobiKwik UPI. Payment from specific payments banks may not be eligible for successful referrals.

Q: How long do I have to raise any Refer & Earn cashback-related queries with MobiKwik Refer and Earn?

A: Any cashback-related queries should be raised within 30 days after a successful transaction.

Q: Can users with payments bank as their primary bank participate in MobiKwik Refer and Earn?

A: Users who have linked their payments bank as the primary bank or have deregistered their VPA handles won't be eligible for referral cashback.

Q: Can MobiKwik end the MobiKwik Refer and Earn offer without notice?

A: Yes, MobiKwik reserves the right to end any or all offers at its sole discretion without prior notice.

Q: What if the referred friend does not make a UPI transfer within 72 hours with MobiKwik Refer and Earn?

A: The referral won't be successful if the referred friend does not complete their first-ever money transfer within 72 hours of signing up on MobiKwik using the referral link.

Q: Can I participate in the MobiKwik Refer and Earn program without completing KYC?

A: No, KYC completion is mandatory to be eligible for referral cashback in the MobiKwik Refer and Earn program. Ensure that both you (the referrer) and your referred friend have completed the KYC process.

Q: Is there a specific timeframe within which my referred friend needs to make the UPI transfer to qualify for the cashback in MobiKwik Refer and Earn?

A: Yes, for the referral to be successful, the referred friend must complete their first-ever money transfer within 72 hours of signing up on MobiKwik using the referral link.

Q: What happens if my friend uses a payment bank like Airtel Payments Bank or PayTM Payments Bank for their UPI transfer in MobiKwik Refer and Earn?

A: If the referred friend does a payment from specific payments banks, such as Airtel Payments Bank, PayTM Payments Bank, Fino Payments Bank, or any other Payments Bank, the referral won't be termed successful.

Q: Can I use the cashback received through MobiKwik Refer and Earn for any transaction on the platform?

A: Yes, the cashback received can be used for recharges, bill payments, and payments on MobiKwik partner platforms and stores.

Q: How will I know if my friend has completed the KYC process and UPI setup in MobiKwik Refer and Earn?

A: You and your friend will receive notifications and confirmation within the MobiKwik app upon successful completion of KYC and UPI setup.

Q: If my friend and I use the same device, payment instrument, or network parameters, will we be eligible for cashback in MobiKwik Refer and Earn?

A: No, MobiKwik reserves the right to deny cashback for suspected fraud cases, including instances where you and your friends use the same device, payment instrument, or network parameters.

Q: What should I do if I have queries regarding the Refer & Earn cashback in MobiKwik Refer and Earn?

A: Any Refer & Earn cashback-related queries should be raised within 30 days post a successful transaction through the MobiKwik app or customer support channels.

Q: What documents are needed for KYC verification on MobiKwik?

A: MobiKwik typically requires users to complete the KYC (Know Your Customer) process. This may involve providing a government-issued ID, address proof, and a photograph. The specific documents required can vary, and users will be guided through the process during account setup.

Q: Can I link multiple bank accounts to my MobiKwik account?

A: MobiKwik allows users to link and manage multiple bank accounts within the app for transactions and fund management.

Q: How do I add money to my MobiKwik wallet?

A: Users can add money to their MobiKwik wallet using various methods, such as credit/debit cards, net banking, UPI, or by linking their bank accounts.

Q: Can I use MobiKwik for digital credit?

A: Yes, MobiKwik offers digital credit services, including Buy Now, Pay Later (BNPL) options, instant loans, and credit cards. Users can access credit without the traditional hassle associated with banks.

Q: What investment options does MobiKwik provide?

A: MobiKwik enables users to invest in mutual funds and other financial products. The platform offers a straightforward and user-friendly interface for investing, catering to both novice and experienced investors.

Q: Is MobiKwik a secure platform?

A: Yes, MobiKwik prioritizes security and employs robust technology to safeguard user data and transactions. The platform adheres to high-security standards to ensure a safe financial experience for its users.

Q: How affordable is MobiKwik compared to other fintech platforms?

A: MobiKwik's fees are competitive within the fintech industry. The platform provides an affordable option for users to manage their finances, with attractive cashback offers on various transactions.

Q: What are the benefits of using MobiKwik?

A: Here are some benefits of using MobiKwik:

• Convenience: MobiKwik allows users to manage payments, credit, and investments all in one place.

• Security: The platform ensures secure transactions and data protection.

• Affordability: Competitive fees and cashback offers make MobiKwik an affordable choice.

• Wide Acceptance: MobiKwik is widely accepted, both online and offline, at millions of merchants.

• User-Friendly Interface: The intuitive interface makes navigation and transactions easy for users.

Q: Can I use MobiKwik for insurance services?

A: Yes, MobiKwik offers insurance services, allowing users to purchase various insurance plans, including accident, life, and fire insurance directly through the platform.

Q: How can I earn rewards with MobiKwik?

A: Users can earn cashback and rewards on various transactions, such as mobile recharges, bill payments, and online shopping. MobiKwik frequently offers promotions and incentives for its users.

Q: How do I contact MobiKwik customer support?

A: Users can contact MobiKwik's customer support through the app or website. The platform typically provides multiple channels of communication, including chat support, email, and helpline numbers.

Q: Is there a limit on the amount of money I can keep in my MobiKwik wallet?

A: MobiKwik may have certain limits on wallet transactions and balances. These limits can vary based on the user's KYC status and other factors. Users can check their wallet limits within the app.

Q: What security measures does MobiKwik employ for transactions?

A: MobiKwik ensures secure transactions through encryption technologies, two-factor authentication, and other security features. Users are encouraged to set up strong passwords and enable additional security measures for enhanced protection.

Q: Can I use MobiKwik for international transactions?

A: As of my last knowledge update in January 2022, MobiKwik primarily caters to domestic transactions within India. Users should check with MobiKwik for the latest information on international transactions.

Q: How do I reset my MobiKwik password?

A: Users can reset their MobiKwik password through the app or website by selecting the "Forgot Password" option. This usually involves receiving a verification code through email or SMS to reset the password.

Q: What are the fees associated with MobiKwik services?

A: MobiKwik fees can vary depending on the type of transaction or service. Users should review the fee structure within the app or on the official website for detailed information.

Q: Does MobiKwik offer customer support for dispute resolution?

A: Yes, MobiKwik provides customer support to assist with any issues or disputes. Users can reach out through the app, website, or customer support helpline for assistance with transaction discrepancies or other concerns.

Q: What is MobiKwik ZIP?

A: MobiKwik ZIP is a Buy Now, Pay Later (BNPL) service provided by MobiKwik, a prominent Indian digital financial services platform. It allows users to make purchases and defer payments, giving them flexibility in managing their finances without the immediate burden of upfront payments.

Q: How does MobiKwik ZIP work?

A: MobiKwik ZIP allows users to select goods or services, choose a repayment plan (monthly, bi-monthly, or quarterly installments), and complete the purchase. Users can defer payments without interest within the specified repayment period, providing a convenient way to manage expenses.

Q: What are the key features of MobiKwik ZIP?

A: Here are the key features of MobiKwik ZIP

• Flexible Payment Options: Choose from various repayment plans.

• Instant Approval: Quick approval decisions without extensive documentation or credit checks.

• Wide Merchant Acceptance: Usable at a growing network of online and offline merchants.

• Interest-Free Payments: Enjoy interest-free payments within the specified repayment period.

• Transparent Fees: Understand applicable fees upfront before proceeding with a transaction.

Q: How do I qualify for MobiKwik ZIP?

A: To be eligible for MobiKwik ZIP, you must:

• Be at least 18 years old.

• Have a valid Indian mobile number linked to your MobiKwik account.

• Complete the KYC (Know Your Customer) process to verify your identity.

• Maintain a good credit history to enhance your chances of approval.

Q: How do I use MobiKwik ZIP for a purchase?

A: To use MobiKwik ZIP:

• Select MobiKwik ZIP as the payment option at the checkout.

• Choose a suitable repayment plan.

• Enter the required information and complete the transaction.

• Make timely repayments to maintain eligibility for future transactions.