Q: What is PayZapp?
A: PayZapp is a complete payment solution offered by HDFC Bank that gives its users the ability to make digital payments, transfer funds, shop online, and much more using their smartphones.
Q: How to use PayZapp wallet balance?
A: To use your PayZapp wallet balance, simply select PayZapp as the payment option while making a transaction and choose the 'Pay with PayZapp' option to utilize your wallet balance.
Q: How to transfer money from PayZapp wallet to bank account?
A: You can transfer money to your bank account by navigating to the 'Pay/Send Money' option within the app, then selecting 'Bank' and entering your bank details to initiate the transfer.
Q: What are PayZapp Cashpoints?
A: PayZapp Cashpoints are reward points earned through making payments on PayZapp, which can be converted to real currency and added to your PayZapp wallet.
Q: How do I earn PayZapp Cashpoints?
A: You can earn Cashpoints by using PayZapp for various transactions such as bill payments, recharges, and shopping at PayZapp partner outlets.
Q: What is the redemption value of PayZapp Cashpoints?
A: The conversion ratio for redeeming Cashpoints on PayZapp is 1 Cashpoint = ₹1 in your PayZapp wallet.
Q: How can I redeem Cashpoints to my PayZapp wallet?
A: Redeem Cashpoints by clicking 'View All' under the 'Explore offers & rewards' section on the homepage, and then select 'Redeem Cashpoints'.
Q: Can I use PayZapp Cashpoints to pay bills on the app?
A: Yes, Cashpoints can be used to settle bill payments on PayZapp, provided you have sufficient Cashpoints.
Q: What can I purchase using PayZapp Cashpoints?
A: Cashpoints can be used for recharges and transactions at PayZapp Shop on the app.
Q: How do PayZapp Refer and Earn work?
A: When you invite someone to join PayZapp and they sign up, you receive 50 runs (or equivalent rewards), and your friend receives 50 runs as well.
Q: How can I refer someone to PayZapp?
A: Share your unique referral code provided in the PayZapp Refer and Earn section with friends and inviting them to join the platform.
Q: Is there a limit to the number of people I can refer to PayZapp?
A: No, there is no limit. You can refer as many people as you wish and earn rewards for each successful signup.
Q: Can I use Cashpoints immediately after redemption?
A: Once redeemed, the Cashpoints will be transferred to your PayZapp Wallet and can be used instantly for transactions.
Q: Do PayZapp Cashpoints expire?
A: Please check the app for the expiry terms on Cashpoints, as this could vary based on the terms and conditions at the time of your earning.
Q: What does it mean to 'score runs' in PayZapp Refer and Earn?
A: 'Scoring runs' is a promotional way of quantifying rewards. In this case, 50 runs is the reward both the referrer and the friend receive when someone joins via referral.
Q: What are the usages of PayZapp Cashpoints within the app?
A: You can use Cashpoints interchangeably with money to pay bills, recharge, or make purchases on the PayZapp Shop within the app.
Q: Can Cashpoints be redeemed for cash?
A: No, Cashpoints cannot be redeemed for cash. They can only be redeemed to your PayZapp wallet for transactions within the app.
Q: Are there transactions where PayZapp Cashpoints cannot be used?
A: Transactions will need to be covered fully by the available Cashpoints balance, otherwise, use of Cashpoints might not be possible. More details can be found in the app's terms and conditions.
Q: How to use PayZapp wallet money?
A: You can use PayZapp wallet money for various transactions like paying for online shopping, bill payments, recharges, and booking tickets, directly within the app or at merchant websites and apps that support PayZapp.
Q: How to delete PayZapp account?
A: To delete your PayZapp account, you must contact PayZapp customer care and request account deletion. They will guide you through the process.
Q: Where can I use PayZapp wallet money?
A: PayZapp wallet money can be used at any merchant that accepts PayZapp as a payment option, which includes a wide range of online and offline retailers.
Q: How to transfer PayZapp wallet money to bank?
A: To transfer money to your bank account, use the 'Money Transfer' feature in the app to send the desired amount from your PayZapp wallet to a bank account.
Q: How to withdraw money from PayZapp wallet?
A: You can't withdraw money from PayZapp wallet to cash; however, you can transfer it to your bank account and then withdraw from there.
Q: How to check balance in PayZapp?
A: To check your PayZapp wallet balance, simply log in to your PayZapp app and your balance will be displayed on the home screen or under the 'My Account' section.
Q: Why PayZapp is not working?
A: There could be several reasons like internet connectivity issues, server down time, outdated app versions, etc. If persisting, contact PayZapp customer care for assistance.
Q: How to send money from PayZapp wallet to bank account?
A: Use the 'Send Money' feature within the app, then follow the on-screen instructions to transfer funds from your wallet to a bank account.
Q: How to close PayZapp account?
A: Closing your account is similar to deleting it; contact PayZapp customer service and request for your account to be closed. They will assist you with the necessary steps.
Q: How to deactivate PayZapp account?
A: To deactivate your PayZapp account, reach out to the customer care service of PayZapp and follow their instructions to deactivate your account.
Q: How to refer PayZapp?
A: Use the 'Refer & Earn' feature in the app to share your referral code with friends and family. When they register with your code and make their first transaction, rewards are credited to you.
Q: How to redeem amazon voucher on PayZapp?
A: To redeem an Amazon voucher on PayZapp, go to the 'Rewards' section in the app, choose the Amazon voucher, and follow the prompts to successfully redeem it.
