Axis Bank

Q: What is Axis Bank and what makes it one of the leading private sector banks in India?

A: Axis Bank is India’s third-largest private sector bank, known for its wide range of retail and corporate banking services. Founded in 1993 and headquartered in Mumbai, Axis Bank has over 4,500 branches and 11,000+ ATMs across the country. It offers digital-first solutions including savings & current accounts, credit/debit cards, loans, insurance, investments, forex, and full-scale digital banking via its award-winning mobile app and internet banking platforms. Its customer-centric innovations and strong digital infrastructure make it a trusted banking partner for millions.

Q: How do I open a savings account with Axis Bank online or offline?

A: You can open an Axis Bank savings account both digitally and by visiting a nearby branch. For online account opening, visit the official Axis Bank website or download the 'Axis Mobile' app. The process involves Aadhaar-based e-KYC, PAN card details, and video verification. Axis also offers various savings account types—Easy Savings, Liberty, Prestige, and Women’s Savings—to match your lifestyle and income.

Q: What is the Axis Bank refer and earn program and how does it work?

A: The Axis Bank refer and earn program allows you to invite friends and family to open a bank account or apply for eligible Axis Bank products using your Axis Bank referral code. Once your referred user successfully opens an account or applies for a service (like credit card or loan), both of you get rewarded. The rewards typically include cashback, vouchers, or reward points.

Q: How can I get my Axis Bank referral code?

A: To get your Axis Bank referral code, log in to the Axis Bank app or website, navigate to the “Refer & Earn” section, and tap on “Share Code.” You’ll find your unique code and sharing options via WhatsApp, SMS, or email.

Q: What are the rewards for referring someone via Axis Bank?

A: Rewards vary based on the product referred. For example, referring a credit card or savings account can get you up to ₹500 in Amazon vouchers or reward points. Your friend also benefits with account opening offers or waived-off joining fees.

Q: Can I refer more than one person through Axis Bank's referral program?

A: Yes, the Axis Bank refer and earn program allows unlimited referrals, subject to terms. However, rewards may be capped (e.g., up to 5 successful referrals/month).

Q: Do I need to be an Axis Bank customer to refer someone?

A: Yes, only existing Axis Bank customers are eligible to refer others using their personal Axis Bank referral code.

Q: What actions must my friend take to make my referral valid?

A: Your referred friend must:

1. Use your Axis Bank referral code during application.

2. Successfully complete KYC & activation.

3. Perform a minimum number of transactions (if required) to qualify the referral as successful.

Q: How long does it take to receive the reward after a successful referral?

A: Usually, rewards are processed within 30–45 days of successful account activation and required usage by your friend. You can track status from your Refer & Earn dashboard.

Q: What Axis Bank products are eligible under the refer and earn program?

A: The program includes referrals for:

• Savings account

• Credit cards

• Personal loans

• Fixed deposits

• Axis digital banking apps (Axis Mobile, Axis Pay)

Q: Is there a validity period for the Axis Bank referral code?

A: Most Axis Bank referral codes don’t have an expiry but they should be used during the application stage. It’s always best to check the offer T&Cs or expiry date in the Refer & Earn dashboard.

Q: Can non-Axis Bank customers participate in this referral program?

A: No, only existing customers who have an Axis Bank account or Axis service can generate and use referral codes.

Q: Can I refer someone who has already applied for an Axis product?

A: No, the referral must be made before the person signs up. If someone has already started the process without using your Axis Bank referral code, the referral won’t count.

Q: Where can I track my referral status?

A: You can monitor all your referrals, rewards status, and history in the Refer and Earn section of the Axis Bank Mobile App or Internet Banking dashboard.

Q: Are Axis Bank refer and earn rewards taxable?

A: Yes, as per Indian tax regulations, rewards like cashback, vouchers, or gifts received via the Axis Bank refer and earn program may be taxable. Axis Bank may deduct TDS where applicable.

Q: Can I redeem Axis Bank referral rewards as cash?

A: In most cases, rewards are provided as Amazon vouchers, cashback to your account, or EDGE reward points, which can be redeemed via the Axis rewards portal. Cash transfer may not be directly available.

Q: Where can I find the latest Axis Bank refer and earn offers?

A: Visit the official Axis Bank Refer & Earn page via the app or https://www.axisbank.com. Also, keep an eye on app notifications and promotional emails for limited-time referral offers.

Q: What is the minimum balance requirement in Axis Bank savings accounts?

A: The minimum average monthly balance (AMB) depends on the type of savings account and the customer’s location. For instance:

• Urban/Metro Branch: ₹10,000

• Semi-Urban Branch: ₹5,000

• Rural Branch: ₹2,500Failure to maintain AMB may result in non-maintenance charges. Alternatively, zero-balance accounts like the Basic Savings Account are available for eligible users.

Q: What digital banking services does Axis Bank offer to its customers?

A: Axis Bank provides a comprehensive suite of digital services:

• Axis Mobile App: Access to savings, cards, loans, and bill payments

• Internet Banking: 24x7 banking on desktops and tablets

• UPI Payments: Integrated with BHIM Axis Pay app

• WhatsApp Banking: Quick access to account balance, mini statement & services

• Alexa Voice Banking: Voice-enabled access to account info

• Axis Open App: Fully digital savings account opening

• Digital Lending: Instant personal and credit card loan disbursals

Q: How secure is Axis Bank’s digital banking ecosystem?

A: Axis Bank follows global-grade security protocols. Key features include:

• 256-bit SSL encryption

• Two-factor authentication (2FA)

• Biometric login (fingerprint/Face ID)

• AI-based fraud monitoring

• Secure token-based OTP systemsThe bank is also PCI-DSS compliant and uses cyber-risk predictive analytics to proactively guard against threats.

Q: What types of personal and business loans does Axis Bank provide?

A: Axis Bank offers a wide range of loan products:

• Personal Loan: Unsecured loan up to ₹40 lakh with flexible tenure

• Home Loan: Starting from 8.75% p.a., with PMAY benefits for eligible buyers

• Auto Loan: Financing up to 100% of on-road price

• Gold Loan: Instant loan against gold ornaments

• Business Loan: Loans for MSMEs with collateral-free optionsThe application process is digital-friendly, and select customers enjoy pre-approved offers.

Q: What credit card options are available with Axis Bank?

A: Axis Bank offers over 25 credit card variants for lifestyle, travel, shopping, fuel, and premium benefits:

• Axis Flipkart Credit Card – 5% cashback on Flipkart, 1.5% elsewhere

• Magnus Credit Card – Premium lifestyle card with airport lounge access

• Neo Card – Great for online shopping and OTT subscriptions

• Axis Vistara Cards – Ideal for frequent flyersMost cards come with welcome bonuses, reward points, EMI conversions, and contactless tap-to-pay functionality.

Q: What is the Axis Bank Liberty Savings Account and how is it unique?

A: The Liberty Savings Account is designed for customers who prefer flexibility. Instead of maintaining a fixed monthly balance, you must spend ₹30,000 monthly using Axis debit/credit cards or UPI. It offers benefits like complimentary movie tickets, health checkups, Axis EDGE reward points, and digital wallet offers, making it ideal for digitally savvy customers.

Q: Can NRIs open and operate accounts with Axis Bank?

A: Yes, NRIs can open NRE, NRO, or FCNR (Foreign Currency Non-Resident) accounts. Features include:

• Online account opening with video KYC

• Investment options in India like mutual funds & FDs

• International debit card, repatriation, and tax advisory support

• Relationship managers for high-value customersAxis Bank’s NRI accounts are compliant with FEMA regulations and offer attractive interest rates.

Q: What are the fixed deposit (FD) interest rates offered by Axis Bank?

A: As of the latest update, Axis Bank offers interest rates between 3.50% to 7.20% p.a. for regular customers and up to 7.75% p.a. for senior citizens, depending on the tenure. FDs can be opened digitally with minimum investment of ₹5,000, and premature withdrawal, auto-renewal, and tax-saving options are available.

Q: What is Axis Bank EDGE Rewards program?

A: EDGE Rewards is Axis Bank’s loyalty program. You earn reward points for transactions like debit/credit card purchases, bill payments, and investments. These points can be redeemed for:

• E-vouchers from Amazon, Flipkart, Myntra

• Flights, hotels, and fuel

• Electronics and lifestyle productsYou can track and redeem your EDGE Points via the Axis Mobile app or edgerewards.axisbank.com.

Q: How do I register for Axis Bank Internet Banking?

A: You can self-register by visiting retail.axisbank.co.in and clicking “First Time Login.” Enter your Customer ID, account number, and registered mobile number. Authenticate via OTP and set your login password to start using services like fund transfer, bill payment, and investments.

Q: How can I open a Demat account with Axis Bank?

A: Axis offers a 3-in-1 account (Savings + Trading + Demat) via Axis Securities. You can apply online by verifying KYC and linking your PAN. Once activated, you can invest in:

• Stocks

• Mutual Funds

• IPOs

• Sovereign Gold BondsThe Axis Direct platform provides research reports, trading tools, and expert recommendations.

Q: What are the business banking solutions offered by Axis Bank?

A: Axis Bank offers comprehensive solutions for MSMEs and corporates:

• Current Accounts (Business Advantage, Club 50, Channel One)

• Business Loans & Working Capital Finance

• Trade Finance (LCs, BGs, Forex)

• Payment Gateway for eCommerce

• Salary Accounts for employeesThese services come with dedicated relationship managers and digital dashboards for seamless banking.

Q: How do I contact Axis Bank customer care for digital and branch services?

A: You can contact Axis Bank’s 24x7 customer support at 1860-419-5555 or chat via WhatsApp on 7036165000. For account or card-related issues, you can also email customer.services@axisbank.com or use the 'Support' section in the Axis Mobile app. The Axis AHA chatbot is also available for instant query resolution.