Sugar

Q: What is Sugar Cosmetics?

A: Sugar Cosmetics is an Indian makeup brand that offers a wide range of makeup products such as lipsticks, kajals, eyeliners, mascaras, foundations, powders, and more. The brand focuses on creating high-quality makeup products that are also cruelty-free and vegan. Sugar Cosmetics has both physical stores and an online presence through their website and mobile app.

They also offer a loyalty program called "SUGAR FAM Rewards" that provides discounts on purchases to its members. Additionally, they have a referral program called "Sugar Cosmetics Refer and Earn" that allows users to earn cash rewards by referring their friends to the Sugar Cosmetics app.

Q: What is the Sugar Cosmetics Refer and Earn program?

A: The Sugar Cosmetics Refer and Earn program is a referral program where a person can refer friends and earn cash rewards for every successful referral who makes their first purchase on the Sugar Cosmetics app.

Q: What is referral code for Sugar Cosmetics?

A: Sugar referral code is hima6940.

Q: How much cash reward can be earned through the Sugar Cosmetics Refer and Earn program?

A: You can earn up to Rs. 300 per new user referred. If you refer 0-10 friends, you will get Rs. 250 per referral. If you refer more than 11 friends, you will get Rs. 300 per referral.

Q: How can I refer a friend to Sugar Cosmetics?

A: You can refer a friend to Sugar Cosmetics by sharing your referral code and app link from the 'Refer a Friend' section.

Q: What are the terms and conditions for the Sugar Cosmetics Refer and Earn program?

A: Some of the terms and conditions for the Sugar Cosmetics Refer and Earn program include:

1. The referee (or new user) should not have registered or shopped earlier on the Sugar app or website.

2. The referee must make a purchase within 30 days of the referral.

3. The referee should not cancel or return the order.

4. The referrer must add a valid UPI ID or VPA to receive cashback, and this cannot be changed once entered.

Q: What are the benefits for the referee (person referred) in the Sugar Cosmetics Refer and Earn program?

A: The referee will receive a 50% discount offer that can be applied to their first purchase on the Sugar Cosmetics app.

Q: What are the terms and conditions for the 50% discount offer for the referee?

A: The 50% discount offer is valid for 30 days and can be applied to all products within the app. The minimum order value is Rs. 1000, and the maximum applicable order value is Rs. 5000. The code cannot be clubbed with other offers like app sales, complimentary offers, etc.

Q: What happens if any unusual activity is observed from either Referrer or Referee?

A: Sugar Cosmetics reserves the right to revoke all benefits if any unusual activity is observed from either Referrer or Referee.

Q: Can the Sugar Cosmetics Refer and Earn program be changed or withdrawn at any time?

A: Yes, Sugar Cosmetics holds the right to withdraw or change the program and/or offers at any time, without prior notice.

Q: How will the cash rewards be processed?

A: The cash rewards benefit will be processed within 24 hours of the referee receiving their first Sugar order, if eligible. The amount will be credited within 3-5 business days or as per the banking norms.

Q: How can I get help regarding the Sugar Cosmetics Refer and Earn program?

A: You can reach out to Sugar Cosmetics at hello@sugarcosmetics.com for any help regarding the program.

Q: What is SUGAR FAM Rewards?

A: SUGAR FAM Rewards is an exclusive loyalty club for SUGAR makeup lovers/aficionados that delivers big savings on all orders.

Q: What benefits do I get as a member of the SUGAR FAM club?

A: As a member of the SUGAR FAM club, you are guaranteed a discount on every purchase made based on the qualification criteria applicable during the validity of the membership. The discounts range from an additional 5% to 20% off on your orders depending on the level you unlock.

Q: How can I join the SUGAR FAM club?

A: To join the SUGAR FAM club, you need to make a purchase worth ₹1500 either in the SUGAR exclusive store or on the SUGAR website and APP. Once you make a qualifying purchase, you get enrolled automatically in the SUGAR FAM program, thus making you eligible for a guaranteed discount on your next purchase.

Q: How can I check if I am eligible for the SUGAR FAM Rewards?

A: To check your eligibility, go to Rewards > SUGAR FAM REWARDS on the Android or iOS APP.

Q: How are discounts calculated for SUGAR FAM members?

A: The discounts applicable in the SUGAR FAM rewards club are calculated based on the purchases made/orders delivered in the last 365 days from the date of purchasing the most recent order. The maximum applicable discount for SUGAR FAM members is 20%, or up to ₹1000/-, whichever is lesser.

Q: Are SUGAR FAM Rewards applicable only on online orders or in-store purchases too?

A: SUGAR FAM Rewards are applicable on all purchases made at the SUGAR exclusive stores or all delivered orders placed using the SUGAR website and APP.

Q: Can I stack my SUGAR FAM Rewards with other offers or discounts?

A: No, you cannot stack your SUGAR FAM Rewards with other offers like app sales, complimentary offers, etc.

Q: What are the different levels of SUGAR FAM Rewards?

A: The different levels of SUGAR FAM Rewards are Sass Explorer, Active Adventurer, and Proud Pro. Each level unlocks additional discounts of 5%, 10%, and 20% or ₹1000/- off, whichever is lower, on your orders.

Q: How do I get to the next level of SUGAR FAM Rewards?

A: To unlock the next level of SUGAR FAM Rewards, you need to make a purchase worth ₹1500 more from the date of joining. Once you unlock the next level, the additional discounts are applied automatically while checking out/placing your order.

Q: What happens if I return or cancel an order after availing the SUGAR FAM Rewards discount?

A: If you return or cancel an order after availing the SUGAR FAM Rewards discount, the discount amount will be deducted from the refund amount.