American Express

Q: What is the American Express® Mobile App and why should I use it?

A: The American Express® Mobile App is your go-to solution for managing your credit card account on the go. The app helps you check balances, pay bills, view transactions, redeem Membership Rewards®, and even block/unblock your card — all from one secure mobile interface.

Q: How can I register on the American Express® Mobile App?

A: The American Express® Mobile App allows users to register easily using their existing credentials from the American Express India website. New users can sign up directly in the app using their card details, and once registered, enjoy seamless credit card management.

Q: What is the American Express Refer and Earn program?

A: The American Express Refer and Earn program allows you to refer your friends or family to apply for an Amex Card. Using the American Express App, you can share your referral link. Once your friend’s application is approved, you both receive Membership Rewards® points as a bonus.

Q: How can I refer someone using the American Express App?

A: The American Express App makes referrals easy. Just log in, navigate to the "Refer a Friend" section, and share your unique referral link via SMS, email, or social media directly from the app.

Q: What rewards do I get through the American Express referral program?

A: The American Express App rewards you with Membership Rewards® points once your referred friend’s credit card is approved. These points can be redeemed for flights, shopping, gift vouchers, and more.

Q: Will my friend also receive rewards for using my American Express referral code?

A: Yes! When your friend applies using your referral link and gets approved, they also receive bonus Membership Rewards® points on their new American Express Card, making it a win-win.

Q: Is there a limit to how many friends I can refer on American Express?

A: The American Express App typically allows you to refer multiple friends, but there may be an annual limit based on card type. You can check the specific referral cap in your app’s referral section.

Q: How long does it take to receive referral rewards on the American Express App?

A: After your friend is approved, it may take up to 90 days for Membership Rewards® points to appear in your American Express account. The app will notify you once the reward is credited.

Q: Where can I track my referral status in the American Express App?

A: The American Express App has a referral dashboard where you can monitor the status of each invite, including who applied, who was approved, and when rewards are expected.

Q: What is the eligibility criteria for using American Express referral codes?

A: You must be an active Amex cardholder with a valid American Express account. Your referrals must be new applicants. You can refer directly via the American Express App once logged in.

Q: Can I use the American Express App to refer for personal and business cards?

A: Yes, the American Express App allows you to refer friends for both personal and business cards, depending on your card type. Referral rewards vary by product.

Q: Do I need a referral code or is a referral link enough?

A: The American Express App uses a referral link system. When you share the link, your referral code is embedded, and your friend just needs to apply through that link to make you eligible for the reward.

Q: What types of cards are eligible under the Amex Refer and Earn program?

A: Many American Express Cards—including personal, premium, travel, and rewards cards—are eligible for referral. The app displays which cards can be referred based on your current card type.

Q: Can I refer someone outside India using the American Express App?

A: The American Express Refer and Earn program is country-specific. In India, referrals must also be India residents. The Amex App will guide you based on your region.

Q: What happens if my friend applies but isn’t approved?

A: If your friend applies through your referral link in the American Express App but isn’t approved, neither of you will receive referral rewards. Only successful card approvals are eligible for bonuses.

Q: How can I redeem my referral rewards earned via the American Express App?

A: Membership Rewards® points earned through referrals can be redeemed via the American Express App. You can use them for gift cards, travel, shopping, or pay with points.

Q: Is the American Express App secure for referrals and reward tracking?

A: Yes, the American Express App uses strong encryption and authentication protocols. Your referrals, rewards, and personal information are protected with high-level security standards.

Q: Can I pay my Amex credit card bill using the mobile app?

A: The American Express® Mobile App allows you to make bill payments anytime. Just log in, tap on the “Payments” section, and choose your preferred payment method like UPI, net banking, or debit card for fast and secure transactions.

Q: How do I activate my new Amex card through the app?

A: The American Express® Mobile App lets you activate a new, renewed, or replaced card directly from your phone. Simply log in, go to the card section, and follow the quick steps to complete activation securely.

Q: What security features are available on the American Express® Mobile App?

A: The American Express® Mobile App includes advanced security features like biometric fingerprint login, OTP authentication, real-time fraud alerts, and the ability to temporarily block your card if it's lost or stolen.

Q: Can I redeem my Amex reward points via the mobile app?

A: The American Express® Mobile App allows you to browse and redeem your Membership Rewards® points directly. Whether you want to shop, pay for past purchases, or donate, the app offers 500+ redemption options tailored to your needs.

Q: How do I manage my card PIN in the American Express® Mobile App?

A: The American Express® Mobile App makes PIN management easy. You can create, view, change, or even unlock your PIN within minutes through a secure and user-friendly interface.

Q: Does the American Express® Mobile App support real-time transaction alerts?

A: The American Express® Mobile App keeps you informed with instant purchase alerts, spending summaries, and due-date reminders. This helps you stay in control of your credit card usage and avoid late fees.

Q: Is the American Express® Mobile App free to use?

A: The American Express® Mobile App is completely free for cardholders. It offers powerful features to manage your account securely, with no additional app usage charges beyond your internet provider's standard data rates.

Q: Can I download past statements using the American Express® Mobile App?

A: The American Express® Mobile App lets you view and download PDF versions of your credit card statements from the past six months. This feature helps you monitor your spending and maintain personal records effortlessly.

Q: How can I replace a lost or damaged Amex card through the app?

A: The American Express® Mobile App allows you to request a card replacement if your card is lost, stolen, or physically damaged. You can initiate the request within minutes, and your new card will be dispatched to your registered address.

Q: What types of cards are compatible with the American Express® Mobile App?

A: The American Express® Mobile App supports personal, corporate, and business credit cards issued in India. Whether you're managing one or multiple cards, the app provides a centralized experience.

Q: Can I check my card eligibility through the American Express® Mobile App?

A: The American Express® Mobile App allows you to explore available card options and check eligibility directly. It’s a quick way to discover new cards, compare benefits, and apply without leaving the app.

Q: How do I use the fingerprint login feature on the American Express® Mobile App?

A: The American Express® Mobile App supports fingerprint login for faster access. Once you enable it in the app’s settings, you can log in securely without needing to enter your password every time.

Q: Can I get help or raise queries through the American Express® Mobile App?

A: The American Express® Mobile App includes in-app support features, FAQs, and direct access to customer care. Whether you have a billing issue or a technical query, the app connects you to help instantly.