Porter

Q: What is Porter App and how does it work?

A: Porter is an on-demand logistics service app designed to provide seamless transportation of goods across 22+ Indian cities. It caters to both businesses and individuals, allowing them to book a vehicle for intracity and intercity deliveries.

With Porter, you can:

• Book two-wheelers, three-wheelers, or trucks for transporting goods.

• Hire Packers & Movers for home or office relocation.

• Use Intercity Courier Services to send parcels across different cities.

• Get enterprise logistics solutions for bulk transportation.

• Porter’s real-time tracking, affordable pricing, and easy-to-use platform make it the ideal choice for logistics needs.

  
  

Q: How do I use Porter App for booking a delivery?

A: Booking on Porter is quick and easy:

• Download the Porter app from the Play Store or App Store.

• Sign up and log in to your account.

• Choose a service (Two-Wheelers, Trucks, Packers & Movers, or Intercity Courier).

• Enter pickup & drop-off locations (you can add multiple stops).

• Select a suitable vehicle based on your goods.

• Confirm the booking and track your delivery live!

Porter ensures that your goods reach their destination safely and on time.

Q: What is the Porter Refer and Earn Program?

A: The Porter Refer and Earn program allows users to invite their friends and family to download and use the Porter App. When a new user signs up using your Porter referral code (PRA34VASB) and completes their first ride or delivery, both the referrer and the new user get exciting rewards.

Q: what is Porter referral code?

A: The Porter referral code is PRA34VASB.

Q: How can I refer someone on the Porter App?

A: To refer a friend on the Porter App, follow these steps:

• Open the Porter App and go to the "Refer & Earn" section.

• Click on "Share Referral Code".

• Send your Porter referral code (PRA34VASB) via WhatsApp, SMS, or social media.

• Once your friend registers using the code and completes their first trip, you earn rewards.

Q: What rewards do I get for referring someone on Porter?

A: When your friend signs up and completes their first delivery, you get a Porter reward (cashback/coins/discounts). Additionally, your friend gets 20% off up to ₹100 on their first two trips when they use Porter referral code (PRA34VASB).

Q: How many people can I refer to the Porter App?

A: There is no limit to the number of people you can refer on Porter App. The more people you invite using your Porter referral code (PRA34VASB), the more rewards you earn!

Q: How can my friend use the Porter referral code?

• Download the Porter App from Play Store/App Store.

• Sign up and enter referral code (PRA34VASB) in the referral section.

• Complete their first trip using Porter’s Two-Wheeler, Truck, Packers & Movers, or Intercity Courier services.

• The discount (20% off up to ₹100) is automatically applied to the first two trips.

Q: When do I receive my Porter referral reward?

A: Once your referred friend completes their first trip, the reward (coins/cashback/discounts) will be credited to your Porter Rewards section within 24-48 hours.

Q: How do I check my referral rewards on Porter?

A: To check your referral earnings on the Porter App:

• Open the Porter App.

• Go to the Porter Rewards section.

• View your total earned rewards and transaction history.

Q: Can I withdraw my referral rewards as cash?

A: Yes! Porter now allows users to transfer earned Porter coins to their bank account. You can also use them as Porter Credits for future bookings.

Q: Can my friend use the referral code after signing up?

A: No. The Porter referral code (PRA34VASB) must be applied during the sign-up process. If they forget to use it, they won’t be eligible for the 20% discount on their first two trips.

Q: Can I refer a business to Porter?

A: Yes! If you know a business that needs regular logistics services, you can refer them to Porter Enterprise. Businesses can enjoy bulk discounts, monthly contracts, and API integration for smooth logistics.

Q: What are the terms and conditions of Porter Refer and Earn?

A: Terms and condition:

• The referral code must be applied at signup.

• The new user must complete a trip to activate the reward.

• Rewards are subject to Porter’s terms & conditions.

• Porter can revoke rewards in case of fraudulent activity.

Q: Can I use multiple referral codes on Porter?

A: No. A user can only apply one referral code (e.g., PRA34VASB) during sign-up. Multiple referral codes are not allowed.

Q: In which cities can I use Porter Refer and Earn?

A: The Porter Refer and Earn program is available in all 22+ cities where Porter operates, including:

Delhi NCR, Mumbai, Bengaluru, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad, Jaipur, Surat, Indore, Nagpur, Chandigarh, Lucknow, Coimbatore, Ludhiana, Kochi, Nashik, Kanpur, Trivandrum, Vizag.

Q: Can my friend use the Porter referral discount on all services?

A: Yes! The 20% off (up to ₹100) is applicable on Two-Wheelers, Trucks, Packers & Movers, and Intercity Courier Services.

Q: What vehicle options are available on Porter?

A: Porter offers a wide range of vehicles to suit different transport needs:

• Two-Wheelers – Ideal for small parcels (up to 20 kg).

• Three-Wheelers (Tempo) – Suitable for medium-weight goods.

• Mini Trucks (Tata Ace/Chota Hathi) – Perfect for moving larger goods.

• Pickup Trucks (8ft) – For heavy or bulk cargo transportation.

• Tata 407 & Larger Trucks – Best for large-scale logistics and business needs.

  
  

With this variety, Porter ensures cost-effective and efficient transport solutions.

Q: Does Porter provide Packers & Movers services?

A: Yes! Porter Packers & Movers is a dedicated home and office shifting service that includes:

• Professional packing and loading of goods.

• Safe transportation in specialized vehicles.

• Unloading and unpacking at the destination.

• Affordable and transparent pricing.

• Whether you're relocating within a city or moving to a new one, Porter makes shifting hassle-free.

Q: How does Porter’s Intercity Courier Service work?

A: Porter’s Intercity Courier Service allows individuals and businesses to send parcels across different cities via surface and air transport.

How it works:

• Choose Intercity Courier Service in the Porter App.

• Enter pickup and destination details.

• Select surface or air delivery.

• Get real-time tracking and delivery updates.

This service is ideal for business shipments, online sellers, and urgent parcel deliveries.

Q: What is Porter Enterprise, and how does it help businesses?

A: Porter Enterprise is a B2B logistics solution for businesses needing:

• Bulk transportation for goods and supplies.

• Regular vehicle rentals for ongoing logistics needs.

• Warehousing-to-store deliveries.

• API integrations for automated logistics operations.

With Porter Enterprise, businesses can reduce logistics costs and streamline operations.

Q: What are the charges for transportation services on Porter?

A: Porter offers transparent pricing based on vehicle type and distance:

• Two-Wheelers – Starting at ₹40

• Three-Wheelers – From ₹160

• Mini Trucks (Tata Ace, Chota Hathi) – From ₹210

• Pickup Truck (8ft) – From ₹300

• Tata 407 Truck – From ₹625

Additional costs depend on distance, waiting time, and extra stops.

Q: Can I book a Porter vehicle for a monthly contract?

A: Yes! Businesses and individuals can avail Porter’s monthly rental services for:

• Regular deliveries (e.g., ecommerce, retail stores).

• Long-term logistics contracts.

• Fleet management for business transportation.

• Porter’s customized pricing plans for monthly rentals ensure cost-effective and reliable logistics.

Q: What are the delivery time estimates on Porter?

A: Delivery time:

• Intracity Deliveries: Same-day or within a few hours (depending on distance and traffic).

• Intercity Courier: 1-5 days based on the chosen mode (surface or air).

Porter ensures fast and secure deliveries with real-time tracking.

Q: What types of goods can be transported using Porter?

A: Porter is ideal for:

• E-commerce packages.

• Furniture and home appliances.

• Office equipment & business supplies.

• Construction materials.

• Grocery and food deliveries.

Prohibited items include illegal substances, perishable food, and hazardous materials.

Q: How does Porter’s Refer & Earn Program work?

A: Porter offers a Refer & Earn program where users can invite friends and earn rewards.

Steps to Refer & Earn:

• Share your Porter referral code (e.g., PRA34VASB).

• Your friend gets 20% off (up to ₹100) on their first two trips.

• You earn rewards when they complete their bookings!

Start referring today and save on your logistics costs!

Q: How does Porter’s API integration work for businesses?

A: Porter provides API integration that allows businesses to:

• Automate delivery scheduling.

• Optimize logistics and fleet management.

• Track all deliveries in real-time.

This is useful for ecommerce platforms, food delivery apps, and large-scale businesses.

Q: Does Porter operate in my city?

A: Porter is available in 22+ Indian cities, including:

Delhi NCR, Mumbai, Bengaluru, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad, Jaipur, Surat, Indore, Coimbatore, Nagpur, Chandigarh, Lucknow, Vadodara, Ludhiana, Kochi, Nashik, Kanpur, Trivandrum, Vizag.

Porter has also expanded internationally to Dubai, UAE.

Q: What are Porter’s customer support options?

A: Porter provides dedicated customer support via:

• Phone: 080 4410 4410

• Email: help@theporter.in

• Live chat via the Porter App

Porter’s support team is available for assistance with bookings, payments, and delivery tracking.

Q: How does Porter ensure safety and reliability?

A: Porter ensures a secure and hassle-free logistics experience through:

• Verified driver partners with proper documentation.

• GPS tracking for real-time updates.

• 24/7 customer support for issue resolution.

• Transparent pricing with no hidden charges.

  
  

With millions of successful deliveries, Porter is a trusted logistics partner for individuals and businesses alike.