JioMart

Q: What is JioMart?

A: JioMart is a one-stop online shopping destination by Reliance Retail, offering a vast selection of products across groceries, electronics, fashion, home essentials, furniture, and more. With unbeatable deals, secure payments, and ROne loyalty points on every purchase, JioMart aims to deliver quality and value right to your doorstep.

Q: What categories can I shop for on JioMart?

A: JioMart features an extensive range of categories, including:

• Groceries: Fresh produce, staples, dairy, and snacks.

• Electronics: Mobiles, laptops, TVs, cameras, home appliances.

• Fashion: Apparel and accessories for men, women, and kids.

• Home & Kitchen: Furniture, decor, kitchenware, and cleaning essentials.

• Beauty & Personal Care: Makeup, fragrances, skincare, and grooming.

• Books & Toys: Academic books, children’s toys, and more.

  JioMart ensures a comprehensive shopping experience for every need.

  
  

Q: What is the JioMart Refer and Earn program?

A: The JioMart Refer and Earn program allows existing users (Referrers) to share unique coupon codes with friends (New Users). When the New User makes their first purchase, both receive benefits. Referrers earn coupons for future discounts, making it a rewarding experience for both parties.

Q: How does the JioMart Refer and Earn program work?

A: The program works in a few simple steps:

• The Referrer shares a unique coupon code with a New User.

• The New User gets a 10% discount (up to ₹60) on their first purchase with a minimum cart value of ₹400.

• Upon a successful transaction by the New User, the Referrer receives a new coupon for future use.

Q: What are the eligibility criteria for participating in the program?

A: Here are the elugibiluty criteria for participating in the program:

• The Referrer must be a registered JioMart user.

• The New User should not have previously registered or transacted on JioMart.

• The coupon code is applicable only on eligible products and orders placed through the JioMart WhatsApp Shop.

Q: What are the benefits for New Users in the program?

A: New Users receive a 10% discount (up to ₹60) on their first purchase, provided their cart value is ₹400 or more. This offer introduces them to JioMart’s vast product range with added savings.

Q: What are the benefits for Referrers in the program?

A: Referrers earn new coupons for each successful transaction made by their referred New Users. These coupons can be used for future purchases to avail discounts of 10%, up to ₹60, with a minimum cart value of ₹400.

Q: How long is the coupon code valid?

A: Each coupon code is valid for one month from the date it is shared. Referrers and New Users should redeem their coupons within this timeframe.

Q: What is the minimum cart value required to use the coupon?

A: The coupon can be redeemed on a minimum cart value of ₹400. This applies to both the New User’s first purchase and the Referrer’s subsequent purchases using earned coupons.

Q: Can the coupon be used multiple times?

A: The coupon shared with the New User can be used only once.

Referrers can earn multiple coupons based on the number of successful referrals and redeem them individually on eligible purchases.

Q: What happens if the New User cancels or returns their order?

A: If the New User cancels or partially returns their order, reducing the cart value below ₹400, the coupon becomes invalid. The Referrer will not receive a new coupon in such cases.

Q: How many New Users can I refer to JioMart?

A: There is no limit to the number of New Users a Referrer can invite. The more successful referrals, the more coupons the Referrer earns, with increasing validity based on the number of successful transactions.

Q: Are there any excluded products in the Refer and Earn program?

A: Yes, certain categories like jewelry, mom and baby care products, and other excluded items may not qualify for the program. Eligible products are determined by JioMart and may change over time.

Q: Can I use the coupon with other offers or promotions?

A: No, the coupon earned through the Refer and Earn program cannot be clubbed with other offers or promotions. It is valid as a standalone discount.

Q: Where can I use the coupon earned from the program?

A: Coupons can only be redeemed on the JioMart WhatsApp Shop for eligible products and transactions meeting the minimum cart value of ₹400.

Q: How can I share my coupon code with friends?

A: You can share your unique coupon code through WhatsApp, email, or social media. Encourage your friends to use the code during their first purchase to unlock their discount.

Q: Why should I participate in the JioMart Refer and Earn program?

A: The program rewards both Referrers and New Users, making it a mutually beneficial initiative. Referrers can earn multiple coupons for future savings, while New Users enjoy discounts on their first purchase. It’s an easy and rewarding way to share the convenience and value of JioMart with friends and family.

Q: What payment options are available on JioMart?

A: JioMart supports multiple payment modes for a seamless checkout experience:

Credit/Debit Cards (Visa, MasterCard, RuPay)

UPI (Google Pay, PhonePe, Paytm, etc.)

Net banking

Sodexo meal cards (for food and beverages)

Easy EMI options for select products

Cash on Delivery (COD) for convenient doorstep payment.

Q: What is the ROne loyalty program, and how does it work?

A: The ROne loyalty program rewards customers with points for every purchase made on JioMart. These points can be accumulated and redeemed during future transactions for discounts. Check your current balance and redeem your ROne points through the "My Account" section.

Q: What delivery options and timelines does JioMart offer?

A: JioMart delivers across India, ensuring accessibility to over thousands of PIN codes. Delivery timelines vary based on location and product type:

Groceries: Typically delivered within 1-2 days.

Electronics & Fashion: Delivered within 3-7 days, depending on your region.

The expected delivery date is displayed at checkout, ensuring clarity.

Q: How do I track my order on JioMart?

A: Tracking your order is simple with JioMart. Navigate to the "My Orders" section in your account. Here, you can view real-time updates on your order status, including shipment and delivery details.

Q: What is JioMart’s return and replacement policy?

A: JioMart offers a customer-friendly return and replacement policy. Eligible items can be returned or exchanged within the specified timeframe by initiating a request through the "My Orders" section. Return pickup and refunds are hassle-free and efficient, ensuring customer satisfaction.

Q: How can I maximize savings while shopping on JioMart?

A: JioMart helps customers save big with:

• Daily low prices on groceries and essentials.

• Exclusive deals on electronics, fashion, and appliances.

• No-cost EMI options on select products.

• ROne loyalty points that can be redeemed for discounts.

• Combine these with special coupons and festive sales for even greater savings.

Q: Can I use Sodexo meal cards on JioMart?

A: Yes, Sodexo meal cards are accepted for purchasing food and beverages on JioMart, making it convenient for customers who rely on meal card benefits.

Q: What customer support options are available on JioMart?

A: JioMart offers 24/7 customer support to address all queries and concerns. Customers can reach out via:

• Phone: Call the helpline at 1800 890 1222 (8 AM to 8 PM).

• Chat: Use the live chat feature for instant assistance.

• Email: Submit queries via the Help & Support section.

Q: How do I register on JioMart?

A: Registering on JioMart is quick and easy. Provide your mobile number or email ID to create an account. Registration is mandatory for placing an order, but browsing products can be done without logging in.

Q: Does JioMart offer a mobile app?

A: Yes, the JioMart app is available for download on both Android and iOS devices. The app provides a seamless shopping experience with app-exclusive deals, easy order tracking, and quick navigation across categories.

Q: What is JioMart’s delivery fee policy?

A: Delivery fees on JioMart vary depending on the order value and product category.

Orders above a certain threshold often qualify for free delivery.

Nominal fees may apply to smaller orders, displayed during checkout.

Delivery fees are waived during promotional offers or with applicable coupons.

Q: Why should I choose JioMart for online shopping?

A: JioMart offers a superior shopping experience with:

• Competitive pricing and exclusive discounts.

• A vast selection of high-quality products.

• Convenient payment options, including COD and EMI.

• Fast and reliable delivery.

• Rewarding loyalty programs with ROne points.

• 24/7 customer support and easy return policies.

• From daily groceries to premium electronics, JioMart has something for everyone.

Q: How do I contact JioMart for order or account-related issues?

A: For any queries or concerns, JioMart provides multiple support channels:

• WhatsApp: Message at 70003 70003 for quick resolutions.

• Call: Dial 1800 890 1222 for detailed assistance.

• Chat Support: Access live chat through the website or app.

• Help Center: Visit the FAQ and Help & Support sections for self-service solutions.