EatSure

Q: What is EatSure?

A: EatSure is a food delivery platform offering a wide variety of cuisines and dining options through its app and website. It provides a convenient way to order food from your favorite restaurants and enjoy delivery right to your doorstep.

Q: What are SurePoints?

A: SurePoints are loyalty points earned for every order placed through the EatSure app or website. They are a way to reward customers for their purchases and can be redeemed for discounts and other benefits.

Q: How do I earn SurePoints?

A: You earn SurePoints based on the total value of your order, including any discounts or taxes. For every ₹100 spent on an order, you earn 100 SurePoints. Please note that cancelled or refunded orders do not earn SurePoints.

Q: What is EatSure Refer and Earn?

A: EatSure Refer and Earn is a program where existing users can refer friends and family to the EatSure platform. Typically, such programs offer rewards or benefits to both the referrer and the referee for successful sign-ups and orders.

Q: Is EatSure’s Refer and Earn program currently available?

A: No, EatSure currently does not have a Refer and Earn program. Therefore, users cannot refer others or earn rewards through this system at the moment.

Q: What is the referral code for EatSure?

A: Since EatSure does not have an active referral program, there is no referral code available for users to share or use. If EatSure introduces a referral program in the future, they will provide specific codes and instructions on how to participate.

Q: Can I expect EatSure to introduce a Refer and Earn program in the future?

A: While there is no referral program available at this time, EatSure may consider launching one in the future. Keep an eye on official updates from EatSure for any changes or new promotions.

Q: How can I stay updated on EatSure’s referral program status?

A: To stay informed about any potential updates or new programs, including a possible referral system, follow EatSure on their official social media channels and check their website regularly for announcements.

Q: How are SurePoints converted into money?

A: 20 SurePoints are equivalent to ₹1. Therefore, 20,000 SurePoints can be redeemed for a ₹100 discount on the EatSure app.

Q: What is EatSure Elite?

A: EatSure Elite is EatSure's exclusive loyalty program that rewards regular customers with special benefits and privileges. Becoming an EatSure Elite allows you to enjoy perks such as free delivery and free dishes.

Q: How can I become an EatSure Elite?

A: To become an EatSure Elite, you need to redeem 1,000 SurePoints. Once redeemed, you will enjoy the benefits of the EatSure Elite program for 90 days.

Q: What are the benefits of being an EatSure Elite?

A: As an EatSure Elite member, you enjoy:

• FREE Delivery on orders above ₹199.

• Choice of a FREE Dish with orders above ₹299.

Q: Is there an expiry date for SurePoints?

A: Yes, SurePoints are valid for 100 days from the date they are earned. Make sure to redeem them before they expire to maximize your benefits.

Q: How can I redeem my SurePoints?

A: You can redeem your SurePoints through the EatSure app or website by selecting the redemption option during checkout. Points can be used to get discounts or become an EatSure Elite.

Q: What happens if I don’t use my SurePoints within the validity period?

A: If you don’t use your SurePoints within 100 days of earning them, they will expire, and you will lose the opportunity to redeem them.

Q: How do I check my SurePoints balance?

A: You can check your SurePoints balance by logging into your account on the EatSure app or website. Your balance will be displayed in the account section.

Q: Can I transfer SurePoints to someone else?

A: No, SurePoints are non-transferable and can only be used by the account holder who earned them.

Q: Can I earn SurePoints on discounted or promotional orders?

A: Yes, SurePoints are earned based on the final value of your order, including any discounts or promotions applied.

Q: Is there a minimum order value to earn SurePoints?

A: There is no minimum order value required to earn SurePoints. You earn points for every order placed, regardless of the order amount.

Q: Can I use SurePoints along with discount codes?

A: Yes, you can use SurePoints in conjunction with discount codes to maximize your savings.

Q: What should I do if my SurePoints are not credited after a successful order?

A: If SurePoints are not credited to your account after a successful order, please contact EatSure's customer support for assistance.