AJIO

Q: What is AJIO?

A: AJIO is a popular online fashion and lifestyle shopping platform owned by the Reliance Retail group. It offers a wide range of products, including clothing, footwear, accessories, beauty products, and home decor items from various national and international brands.

Q: When was AJIO launched?

A: AJIO was launched in April 2016 as Reliance Retail's dedicated e-commerce platform for fashion and lifestyle products. It quickly gained popularity among Indian shoppers for its extensive product range and attractive deals.

Q: What are the key features of AJIO?

A: Some of the key features of AJIO include a user-friendly interface, a wide range of product categories, convenient payment options, easy returns and exchanges, and frequent sales and discounts. It also offers a loyalty program called "AJIO Green Club" for regular customers.

Q: What is the AJIO Refer and Earn program?

A: The AJIO Refer and Earn program allows you to invite your friends to shop on AJIO and earn rewards in the form of AJIO Points for both you and your friends.

Q: How do I invite friends through the AJIO Refer and Earn program?

A: To invite friends, you can share your unique referral code or referral link with them through various channels like social media, messaging apps, or email.

Q: What rewards do I get for referring friends to AJIO?

A: When your friend registers on AJIO using your referral code, they get ₹50 AJIO Points. Once your friend places an order, you earn ₹50 AJIO Points after the return period for their order is over.

Q: What is referral code for AJIO?

A: AJIO referral code is HIMBHU1SS.

AJIO Referral Code: HIMBHU1SS

Q: Is there a limit to how many friends I can refer?

A: There is no limit to the number of friends you can refer. However, you can earn a maximum of 1500 AJIO Points over a period of 30 days through the Refer and Earn program.

Q: How can I use the AJIO Points earned through the referral program?

A: The AJIO Points earned through the referral program can be used as a payment method during checkout on the AJIO website or mobile app. These points are auto-applied to your order.

Q: Can I transfer AJIO Points earned through referrals to my bank account?

A: No, AJIO Points earned through the referral program cannot be transferred to your bank account. They can only be used for making purchases on the AJIO platform.

Q: What is the validity period for the rewards earned through referrals?

A: The ₹50 AJIO Points reward for your friend expires in 7 days from their registration date. The ₹50 AJIO Points reward for you expires within 30 days from the day it is credited to your account.

Q: Can I earn referral rewards if my friend's order is not delivered successfully?

A: No, you will not be credited with the referral benefit (₹50 AJIO Points) if your friend's order is not delivered successfully.

Q: How do I check my AJIO Points balance and referral history?

A: You can check your AJIO Points balance and referral history by logging into your account on the AJIO website or mobile app and navigating to the "AJIO Points" or "Refer and Earn" section.

Q: Can I use AJIO Points earned through referrals in combination with other offers or discounts?

A: Yes, you can use AJIO Points earned through referrals in combination with other offers, discounts, or promotional codes available on the AJIO platform.

Q: Is the AJIO Refer and Earn program available for all customers?

A: Yes, the AJIO Refer and Earn program is open to all registered customers on the AJIO platform, subject to the program's terms and conditions.

Q: Can I refer existing AJIO customers through the Refer and Earn program?

A: No, you can only refer new customers who are not already registered on the AJIO platform through the Refer and Earn program.

Q: How can I share my referral code or link with friends?

A: You can share your unique referral code or referral link with friends through various channels like social media, messaging apps, email, or by copying and sharing the link directly.

Q: Are there any restrictions on the types of products I can purchase using AJIO Points earned through referrals?

A: No, there are generally no restrictions on the types of products you can purchase using AJIO Points earned through referrals. However, some exclusions or limitations may apply during specific promotional periods or for certain product categories.

Q: Can the terms and conditions of the AJIO Refer and Earn program change?

A: Yes, AJIO reserves the right to modify or update the terms and conditions of the Refer and Earn program at its discretion. It is advisable to regularly check the program's terms and conditions for any changes or updates.

Q: What brands are available on AJIO?

A: AJIO offers products from a diverse range of national and international brands, including Levi's, Nike, Puma, Adidas, Biba, W, Pantaloons, and many more. It also has its own private labels, such as AJIO Trendz and AJIO Luxe.

Q: How can I place an order on AJIO?

A: Placing an order on AJIO is a straightforward process. You can browse through the product categories, select the items you want to purchase, add them to your cart, and proceed to checkout. AJIO accepts various payment methods, including credit/debit cards, net banking, and popular digital wallets.

Q: What are the delivery options available on AJIO?

A: AJIO offers multiple delivery options, including Standard Delivery, Express Delivery, and Pick Up from Store. The delivery time and charges vary based on the option chosen and the location of the delivery address.

Q: Does AJIO offer cash on delivery (COD) as a payment option?

A: Yes, AJIO does offer cash on delivery (COD) as a payment option for customers who prefer to pay for their orders at the time of delivery. However, this option may not be available in certain locations or for certain products.

Q: What is the return and exchange policy of AJIO?

A: AJIO has a convenient return and exchange policy. Customers can return or exchange products within 30 days of delivery if they are not satisfied with the purchase. The process is straightforward and can be initiated through the AJIO website or mobile app.

Q: Does AJIO offer any discounts or promotional offers?

A: AJIO frequently runs promotional campaigns and offers discounts on various products and categories. These offers can include flat discounts, buy-one-get-one (BOGO) deals, and special sales during festive seasons or specific occasions.

Q: How can I track my AJIO order?

A: AJIO provides a convenient order tracking system that allows customers to track the status of their orders from the time of placement until delivery. This information can be accessed through the AJIO website or mobile app using the order tracking number.

Q: Does AJIO have a mobile app?

A: Yes, AJIO has a dedicated mobile app available for both Android and iOS devices. The app offers a seamless shopping experience, allowing customers to browse, shop, and track their orders conveniently from their mobile devices.

Q: What are the benefits of joining the AJIO Green Club loyalty program?

A: The AJIO Green Club loyalty program offers various benefits to its members, including early access to sales, exclusive discounts, free shipping, and personalized recommendations based on their shopping preferences and behavior.

Q: How can I contact AJIO customer support?

A: AJIO provides multiple channels for customers to contact their customer support team. These include a dedicated helpline number, email support, and a live chat option available on the website and mobile app.

Q: Does AJIO offer gift cards or e-gift vouchers?

A: Yes, AJIO offers gift cards and e-gift vouchers that can be purchased and gifted to friends and family members. These gift cards can be used to make purchases on the AJIO platform.

Q: What are the payment methods accepted by AJIO?

A: AJIO accepts various payment methods, including credit/debit cards (Visa, MasterCard, American Express, Diners Club), net banking, digital wallets (Paytm, PhonePe, Amazon Pay, and more), UPI, and cash on delivery (COD) in eligible areas.

Q: How secure is shopping on AJIO?

A: AJIO takes customer data security and privacy very seriously. It uses industry-standard encryption and secure payment gateways to ensure the safety of customer information and transactions. Additionally, AJIO has a stringent privacy policy in place to protect customer data.

Q: Does AJIO offer international shipping?

A: Currently, AJIO does not offer international shipping. Its delivery services are limited to locations within India. However, the company may consider expanding its shipping services to international destinations in the future.

Q: What is the AJIO Try & Buy service?

A: AJIO's Try & Buy service allows customers to try on select fashion items before making a purchase. Customers can order multiple sizes or styles, try them on at home, and pay only for the items they wish to keep, returning the rest without any additional charges.

Q: Does AJIO have physical stores?

A: While AJIO is primarily an online shopping platform, it does have a limited number of physical stores called "AJIO Luxe" that offer a curated selection of premium and luxury fashion products.

Q: How can I stay updated about AJIO's latest offers and promotions?

A: To stay updated about AJIO's latest offers, promotions, and new arrivals, customers can subscribe to the AJIO newsletter, follow the brand's social media channels (Facebook, Instagram, Twitter), or download the AJIO mobile app and enable push notifications.