PharmEasy

Q: What is PharmEasy?

A: PharmEasy is an online pharmacy and healthcare platform that allows customers to order medicines and healthcare products from the comfort of their homes. It also offers lab tests and doctor consultations through its app and website.

Q: What is PharmEasy Refer and Earn?

A: PharmEasy Refer and Earn is a program where you can earn cashback or referral bonuses by referring your friends and family to use PharmEasy.

Q: How does the PharmEasy Refer and Earn program work?

A: You can invite your friends and family members to join PharmEasy by sharing your referral code. When your referred member successfully registers, they will receive Rs 50 in their PharmEasy wallet. After the successful order delivery of your referred member, you will also receive Rs 50 in your wallet.

Q: Can I use my refund cash to pay for my PharmEasy order?

A: Yes, you can use your entire refund cash to pay for your PharmEasy order.

Q: What is Referral Code for PharmEasy ?

A: PharmEasy Referral Code is 2S2J7.

Q: When will I receive the referral cashback?

A: It takes 48 hours for the referral cashback to reflect in your PharmEasy wallet after the successful delivery of the order placed by your referred member.

Q: Where can I find my referral code?

A: You can locate your referral code in the "Refer & Earn" tab under the Accounts section of your PharmEasy account.

Q: How can I check my referral benefits?

A: To check your referral benefits, you can view the cashback credited in the "Wallet" tab in the Accounts section of your PharmEasy account.

Q: Is there an expiry date for my referral benefit?

A: Yes, your referral benefit has an expiry date. The Rs 150 cashback that you receive is valid for 60 days from the date it was credited to your PharmEasy wallet.

Q: What should I do if I didn't receive the referral benefit?

A: If you have not received your referral benefit, several factors could be at play:

• The referred member did not apply your referral code while placing their order.

• The user clicked on your referral link but did not create an account or complete their first purchase.

• The referred member placed an eligible order, but the order was not fulfilled.

• The person who used the code has already placed an order on PharmEasy.

• Your referral benefit has expired.

Q: How much of my medicine order value can I pay with cashback?

A: For a PharmEasy medicine offer, you can pay 5% of your medicine order value with cashback.

Q: Can I use my entire cashback amount to pay for my Lab Test Booking?

A: Yes, you can use your entire cashback amount to pay for your Lab Test Booking.

Q: What is the difference between cashback and refund cash?

A: Cashback is any amount credited to your PharmEasy wallet as part of promotional campaigns. Refund Cash is the amount refunded to your wallet when your order or part of it is returned and the amount has been credited to your wallet.

Q: Does refund cash expire?

A: No, refund cash, which is credited as part of any order return originally does not expire.

Q: Does cashback expire?

A: Yes, based on the type of promotions, cashback is credited with an expiry.

Q: How can I check my wallet balance?

A: You can check the wallet section on your PharmEasy app/website. All information on wallet credit and debit will be available there.

Q: Can I use both types of wallet (cashback and refund cash) to pay for my order?

A: Yes, both the wallet types can be used to pay for your order. However, each will be used based on their individual usage guidelines.

Q: How does the system calculate the eligible amount of wallet to use in the order?

A: Based on the usage guidelines, your cart will calculate and display how much of your wallet amount is eligible to be used in the order. You will also be able to see a breakdown of how much of each wallet type has been used.

Q: Does all promotional cashback expire?

A: Yes, all promotional cashback, including cashback earned as a PharmEasy Plus Member will now be eligible for expiry.

Q: Does loyalty cashback expire?

A: Yes, your loyalty cashback will expire after a period of 60 days leaving you ample time to use the cashback for your PharmEasy order.

Q: What happens to refund cash if I use it?

A: Any Refund cash, if used, will be credited back without an expiry.