Candere

Q: What is Candere?

A: Candere is a premium online jewellery platform and the trusted online partner of Kalyan Jewellers. Established in 2013, it has grown into a leading destination for over 8,000 exclusive designs in gold, diamond, platinum, and gemstone jewellery. From timeless wedding collections to everyday essentials and luxurious statement pieces, Candere caters to every jewellery need.

The platform offers innovative features like Virtual Try-On, Double Gold Rate Protection (DGRP), and zero-interest EMI options, making jewellery shopping convenient and flexible. With certified quality, exceptional craftsmanship, and customer-first policies, Candere ensures a seamless experience for its patrons.

Q: How does Candere’s Refer & Earn program work?

A: Candere’s Refer & Earn program allows you to earn rewards up to ₹1,000 for every successful referral. Simply invite your friends to shop through your referral link. When your friends place their first order, you receive additional rewards. It’s an exciting way to share your love for jewellery while earning exclusive perks.

Q: What is the Candere Refer and Earn program, and how does it benefit me?

A: Candere Refer and Earn is an exclusive rewards program that lets you earn up to ₹1,000 by inviting friends to shop at Candere. You earn ₹150 instantly when your friend signs up using your referral link, and an additional ₹950 when they place their first order. Not only do you help your friends discover exquisite jewellery, but you also save on your next purchase.

Q: How do I participate in the Candere Refer and Earn program?

A: To participate, log in to your Candere account and generate your unique referral link in the "Refer & Earn" section. Share this link with your friends via email, social media, or messaging apps. Each successful signup or purchase through your link earns you rewards.

Q: What is the maximum reward I can earn through a single referral?

A: You can earn up to ₹1,000 for a single referral. This includes ₹150 for a successful signup and ₹950 for the first purchase made by your referred friend.

Q: Can I refer multiple friends, and is there a limit?

A: Yes, you can refer multiple friends; however, each account is limited to 20 referrals. Make sure each friend uses your unique referral link for the rewards to apply.

Q: How do I know if my friend has successfully signed up or made a purchase?

A: You can track the status of your referrals in the "Refer & Earn" section of your Candere account. This dashboard provides updates on successful signups and completed purchases.

Q: Are there any restrictions on using referral rewards?

A: Yes, referral rewards can be used to purchase jewellery on Candere, but they cannot be applied to the purchase of Gift Cards, Double Gold Rate Protection (DGRP), or Smart Jewellery Plan installments.

Q: How long are my referral rewards valid?

A: Referral rewards are valid for 90 days from the date they are credited to your Candere Wallet. Use them within this period to maximize your benefits.

Q: Can I redeem referral rewards along with ongoing offers?

A: Yes, referral rewards can typically be used alongside existing offers, enabling you to save even more on your purchase. Check the terms and conditions of specific promotions for compatibility.

Q: Is there a minimum purchase requirement to use referral rewards?

A: No, there is no minimum purchase requirement. You can redeem your referral rewards on any eligible product listed on Candere.

Q: What happens if my friend does not make a purchase after signing up?

A: If your friend signs up but does not make a purchase, you will still receive ₹150 for the signup. The additional ₹950 will only be credited once your friend completes their first order.

Q: Can referral rewards be transferred or encashed?

A: No, referral rewards cannot be transferred to your bank account or encashed. They are stored in your Candere Wallet and can only be used for eligible purchases on the website.

Q: What should I do if my referral rewards are not credited?

A: If your rewards are not credited, check if your friend completed the signup or purchase correctly through your referral link. If there’s still an issue, contact Candere support at cs@candere.com for resolution.

Q: Can I use the full referral amount in a single transaction?

A: Yes, you can redeem the entire referral reward balance (up to ₹1,000) in one transaction, provided it meets the eligibility criteria.

Q: What happens if my referral is flagged as suspicious?

A: Candere actively monitors referrals to ensure fair use. If a referral is flagged as suspicious (e.g., duplicate accounts or fraudulent activity), the rewards will not be credited. For genuine cases, contact support for assistance.

Q: Why should I choose the Candere Refer and Earn program?

A: A: The Candere Refer and Earn program is a win-win opportunity. You earn exclusive rewards for inviting your friends, who, in turn, gain access to premium jewellery collections. With easy tracking, attractive benefits, and seamless integration into your Candere Wallet, it’s the perfect way to shop, save, and share luxury with loved ones.

Q: Is the jewellery sold on Candere certified?

A: Yes, every piece of jewellery on Candere is certified by renowned authorities such as GIA, IGI, and BIS. These certifications guarantee the authenticity, quality, and purity of the jewellery you purchase, giving you complete peace of mind.

Q: How can I track my orders on Candere?

A: Tracking your orders is easy with Candere’s “Order Tracking” feature. Simply enter your order ID and registered email on the tracking page to get real-time updates on the status of your purchase.

Q: What payment options are available on Candere?

A: Candere offers a wide range of payment options, including credit/debit cards (Visa, MasterCard, American Express), Paytm, Rupay, PayPal, COD, and EMI plans. The flexible EMI options allow you to spread your payments without additional interest.

Q: What is Double Gold Rate Protection (DGRP) on Candere?

A: DGRP is an innovative feature that lets you lock the current gold rate when placing an order. You can pay in installments while securing the price of gold, even if market rates rise later. This ensures affordability and flexibility for all your gold purchases.

Q: Does Candere offer a return and refund policy?

A: Yes, Candere has a 15-day return policy, ensuring customer satisfaction. If you’re not happy with your purchase, you can initiate a return or refund request through the website. Ensure the item is in its original condition and packaging to qualify.

Q: Can I resize my ring purchased from Candere?

A: Absolutely! Candere provides professional resizing services for rings. Whether the size doesn’t fit perfectly or you need adjustments later, their team ensures your jewellery fits you comfortably. Contact customer support for assistance.

Q: What exclusive collections are available at Candere?

A: Candere features curated collections for every occasion, including the Aruna Collection, Men’s Collection, Everlite Collection, and the signature MS Dhoni Series. Whether you’re looking for classic designs or modern trends, Candere offers something unique for every taste.

Q: Can I try on jewellery virtually on Candere?

A: Yes, Candere’s Virtual Try-On feature lets you see how jewellery looks on you before making a purchase. This cutting-edge tool enhances your shopping experience, helping you make confident decisions about your jewellery choices.

Q: Does Candere provide a warranty on its jewellery?

A: All jewellery from Candere comes with a warranty covering manufacturing defects, ensuring durability and craftsmanship. The warranty terms vary by product, so refer to specific product pages for detailed information.

Q: How do I contact Candere customer support for queries or issues?

A: Candere offers prompt customer support through multiple channels. You can email them at support@candere.com, call their helpline at +91 22 6106 6262, or explore the “Contact Us” section on the website for more options. Their team is available from 9 AM to 9 PM, 7 days a week.

Q: What makes Candere stand out from other jewellery platforms?

A: Candere’s unique combination of certified quality, vast collections, innovative shopping tools, and customer-centric policies makes it a preferred jewellery destination. With its association with Kalyan Jewellers, Candere ensures trust and reliability while offering exclusive perks like DGRP and lifetime exchange options.

Q: Can I purchase jewellery on EMI through Candere?

A: Yes, Candere offers flexible EMI options that let you own stunning jewellery without financial strain. Choose from multiple tenure plans and enjoy interest-free payments, making luxury jewellery more accessible.

Q: How can I subscribe to updates and offers from Candere?

A: Stay ahead of the latest trends and exclusive deals by subscribing to Candere’s newsletter. Enter your email and mobile number on the website to receive updates on new arrivals, discounts, and exciting promotions directly to your inbox.