HIBOX

Q: What is HIBOX?

A: HIBOX is India's only mystery box e-commerce platform that offers a unique and exciting way to discover high-quality and authentic items. It's a mystery box app filled with surprises, providing users with an engaging experience of unboxing curated items.

Q: How does HIBOX work?

A: Users can register an account on the HIBOX app and purchase mystery boxes filled with surprise items. The contents of the mystery boxes are undisclosed until they are opened, adding an element of excitement and anticipation to the shopping experience.

Q: What guarantees does HIBOX offer?

A: HIBOX ensures a worry-free shopping experience with three guarantees:

• If the mystery box is not opened after purchase, a full refund will be provided.

• If the value of the item in the box is lower than the mystery box price, a full refund will be issued.

• If customers are not satisfied with the box item, they can resell it on HIBOX, with a guarantee of successful resale within 24 hours.

Q: How do I participate in the HIBOX Refer and Earn program?

A: To join the HIBOX Refer and Earn program, share your invitation link with friends or groups. When someone clicks the link, you can determine if they are a new referee.

Q: What is referral code for HIBOX?

A: HIBOX referral code is 1052715.

Q: How does the reward system work for successful HIBOX referrals?

A: You can earn a ₹100 reward when the total box spending of the new referee reaches ₹5,000, and they successfully complete the real-name authentication process. This ensures that both you and the new referee benefit from the HIBOX referral program.

Q: Is there a limit to the number of HIBOX referrals I can make in a day?

A: You can actively participate in the daily task by inviting others up to 100 times per day. However, after reaching the 101st invitation, you will no longer receive rewards for additional referrals on that day. The count resets, allowing you to restart the process the next day.

Q: Can I use the HIBOX referral code 273436 for the HIBOX Refer and Earn program?

A: Absolutely! Use the HIBOX referral code 273436 to ensure you are part of the HIBOX Refer and Earn program. This code is your key to unlocking rewards for successful HIBOX referrals.

Q: How can I track the progress of my HIBOX referrals and rewards?

A: HIBOX provides a tracking system where you can monitor the progress of your HIBOX referrals and rewards. Stay informed about the status of your HIBOX referrals to maximize your earning potential.

Q: Are there any additional requirements for the new referee to qualify for the HIBOX reward?

A: Yes, to qualify for the ₹100 reward, the new referee needs to meet two criteria: reach a total box spending of ₹5,000 and successfully complete the real-name authentication process. This ensures that the referred user actively engages with the HIBOX platform.

Q: Can I refer the same person multiple times for additional HIBOX rewards?

A: The HIBOX Refer and Earn program encourages new referrals, and you can invite different individuals to receive rewards. However, there are no additional rewards for referring the same person multiple times.

Q: How do I restart the HIBOX daily task after reaching the limit of 100 invitations?

A: The HIBOX daily task limit of 100 invitations refreshes daily. Once you've reached the maximum of 101 invitations in a day, you can restart the process on the following day to continue earning rewards through HIBOX referrals.

Q: Is there a specific time frame for the HIBOX real-name authentication process?

A: The HIBOX real-name authentication process for the new referee should be completed within a reasonable time frame. It is recommended to prompt the referee to complete this step promptly to ensure eligibility for the HIBOX reward.

Q: What if I encounter issues or have questions about the HIBOX Refer and Earn program?

A: If you have any questions or encounter issues related to the HIBOX Refer and Earn program, you can reach out to HIBOX customer support for assistance. They are dedicated to providing support and ensuring a smooth experience for participants in the HIBOX referral program.

Q: Are the items in the mystery boxes authentic and high-quality?

A: Yes, HIBOX guarantees that all items listed in the mystery boxes are 100% authentic and of high quality. This commitment ensures customers receive genuine and valuable products with each purchase.

Q: What special events or promotions does HIBOX offer for new users?

A: HIBOX provides exciting packs and rewards for new users during events. New users can earn rewards by registering an account, making a purchase, and inviting others to join the HIBOX community.

Q: How do new users earn rewards during events?

A: There are two ways for new users to earn rewards:

• By registering an account and purchasing a mystery box, new users qualify for a reward.

• Every time a user successfully invites a new user to HIBOX, they can receive a reward, adding an interactive and community-building aspect to the platform.

Q: Can users resell items they are not satisfied with?

A: Yes, if customers are not satisfied with the item they receive in their mystery box, they have the option to resell it on HIBOX. The platform guarantees a successful resale within 24 hours, giving users flexibility and control over their purchases.

Q: Is HIBOX exclusive to India?

A: Yes, HIBOX proudly stands as India's only mystery box e-commerce platform, catering to the unique preferences and interests of the Indian market.

Q: How can users contact HIBOX for support or inquiries?

A: Users can reach out to HIBOX customer support through the app for any assistance, inquiries, or to address concerns. The customer support team is dedicated to providing prompt and helpful assistance to ensure a positive customer experience.

Q: How frequently does HIBOX introduce new mystery boxes and items?

A: HIBOX regularly updates its inventory with new mystery boxes and items to keep the experience fresh and exciting for users. The frequency of new releases ensures there are always new surprises waiting to be discovered.

Q: Are there different types of mystery boxes available on HIBOX?

A: Yes, HIBOX offers a variety of mystery boxes, each with its own theme or category. This allows users to choose boxes that align with their preferences, whether it be fashion, technology, lifestyle, or other exciting categories.

Q: Can users combine multiple items from different mystery boxes for resale?

A: HIBOX allows users to resell individual items, even if they come from different mystery boxes. This flexibility enables users to curate their own collection and sell items they may not want to keep.

Q: How does the referral system work on HIBOX?

A: The referral system on HIBOX is a way for users to earn rewards by inviting new users. Every time a user successfully refers a new user who registers and makes a purchase, the referring user receives a reward, fostering a sense of community and interaction.

Q: Is there a limit to the number of mystery boxes a user can purchase?

A: HIBOX does not impose a strict limit on the number of mystery boxes a user can purchase. Users can buy as many boxes as they wish, allowing them to enhance their chances of discovering unique and valuable items.

Q: How does the resale process work on HIBOX?

A: If a user is not satisfied with an item, they can list it for resale on HIBOX. The platform guarantees a successful resale within 24 hours, providing a hassle-free way for users to manage their inventory.

Q: Are there exclusive events or promotions for long-time HIBOX users?

A: HIBOX appreciates its loyal users and occasionally introduces exclusive events or promotions as a token of appreciation. Long-time users may receive special perks, discounts, or access to limited-edition mystery boxes.

Q: Can users track the shipping status of their mystery boxes?

A: Yes, HIBOX provides a tracking feature that allows users to monitor the shipping status of their mystery boxes. This ensures transparency and keeps users informed about the delivery progress.

Q: How does HIBOX ensure the security of user accounts and transactions?

A: HIBOX employs robust security measures to protect user accounts and transactions. This includes encryption technologies and secure payment gateways to safeguard sensitive information and provide a secure shopping environment.

Q: Does HIBOX have a return policy for items purchased through mystery boxes?

A: HIBOX does not have a traditional return policy for individual items within mystery boxes due to the nature of the surprise element. However, the guarantees mentioned earlier apply to instances where the mystery box is unopened, the item value is lower than the box price, or the user is not satisfied.

Q: How does HIBOX handle customer feedback and suggestions?

A: HIBOX values customer feedback and actively encourages users to share their thoughts and suggestions. The platform takes user input into consideration for future improvements and enhancements, fostering a collaborative relationship with its user community. Users can provide feedback through the app or designated communication channels.