Q: What is MEGA?
A: MEGA is a cloud storage provider that offers user-controlled encrypted storage accessible through web browsers and dedicated apps for mobile devices. Unlike other providers, MEGA ensures that your data is encrypted and decrypted only by your client devices, not by MEGA.
Q: How does MEGA's encryption work?
A: MEGA uses end-to-end encryption, meaning your data is secure from the moment it leaves your device until it reaches its destination. MEGA cannot access or reset your password, ensuring maximum privacy. You must remember your password and back up your account Recovery Key to avoid losing access to your files.
Q: How does the MEGA Refer and Earn Program work?
Step 1: Refer new or existing users to MEGA by adding them as contacts or sharing a referral link.
Step 2: Earn a 30% commission when your referral clicks the link, signs up, and purchases a paid plan within 12 months or upgrades an existing plan within 24 hours.
Q: How can I earn commissions with MEGA's referral program?
A: You can make money by referring people to MEGA. Earn a 30% commission when they sign up, purchase a paid plan, or upgrade their account. Unique referral links can be shared on your website, social media, or directly within your network.
Q: How do I redeem my commission earnings?
A: You can redeem your commission earnings from the Referral dashboard. The earnings will be deposited into your Bitcoin wallet or can be used to purchase a MEGA Pro plan.
Q: Are there any rules for participating in the MEGA referral program?
A: Yes, to be eligible, you must have accepted MEGA's Terms of Service, and your MEGA account must not be suspended or terminated. You and your referrals must comply with the referral program rules.
Q: What are the eligibility criteria for redeeming commissions?
A: To redeem commissions, you must have made at least one payment by credit card or through an accredited app store for a MEGA plan, not in bitcoin or via a voucher.
Q: How long does a referral have to purchase a plan for me to earn a commission?
A: For a new MEGA account created through your referral link, the referral must pay for a plan within 12 months. For existing MEGA users upgrading their plan, payment must occur within 24 hours of accessing MEGA through your link.
Q: What happens if my account receives a copyright strike?
A: A copyright strike will disqualify your account from participation for 90 days, during which no new commissions can be earned. Repeated strikes may result in the forfeiture of accumulated commissions and potential account suspension.
Q: Can I withdraw commissions at any time?
A: Commission balances must be at least €50 to qualify for redemption. Balances expire if not withdrawn within two years of being earned. A qualifying commission has a 90-day wait period before it becomes redeemable.
Q: How will I receive my commission payments?
A: Depending on your country and existing plan, you can receive payment in Bitcoin or convert it to a MEGA Pro plan. Deductions may occur for MEGA, bank, or other third-party transaction or processing fees.
Q: Can I refer both new and existing MEGA users?
A: Yes, you can refer both new and existing MEGA users. Create unique referral links for sharing, and these links will redirect users to a page on MEGA’s company website of your choosing.
Q: What happens if MEGA closes or changes the referral program?
A: If MEGA closes the program, they will pay out all commissions due within 90 days of closure. Any changed rules will apply to all future referrals.
Q: Can I advise people I refer that I am receiving a commission?
A: MEGA reserves the right to advise people you refer that you are receiving a commission, as required by New Zealand law.
Q: How often are these rules updated?
A: The rules were last amended on June 28, 2023. MEGA may close, suspend, or change the program at any time, and updated rules will apply to all future referrals.
Q: What happens if a referred user violates MEGA's Terms of Service?
A: If a referred user violates MEGA's Terms of Service, you may forfeit commissions earned from that user. A legally valid takedown notice received by you may also result in forfeiture of related commissions.
Q: Can I use earned commissions to purchase MEGA plans?
A: Yes, you can use your earned commissions to purchase a MEGA Pro plan or have the earnings deposited into your Bitcoin wallet.
Q: What can I do with MEGA?
A: You can upload files from your smartphone or tablet, search, download, stream, view, share, rename, or delete them from any device, anywhere. MEGA also allows you to share folders with your contacts, and you can see their updates in real-time.
Q: Tell me about MEGA's Secure Chat feature.
A: MEGA provides a Secure Chat for end-to-end-encrypted communications, including video and audio calls, ensuring total privacy. Chat history syncs automatically across multiple devices, and you can easily add files to and from the MEGA Cloud drive.
Q: How much free storage does MEGA offer?
A: MEGA offers a generous 20 GB of free storage for all registered users. Additionally, you can earn more storage in 5 GB increments through the MEGA achievements program.
Q: What are the MEGA Pro subscription plans?
A: MEGA offers Pro subscription plans for additional storage:
Pro Lite: €4.99 (US$4.99) per month or €49.99 (US$49.99) per year for 400 GB storage and 1 TB transfer quota per month.
Pro I: €9.99 (US$9.99) per month or €99.99 (US$99.99) per year for 2 TB storage and 2 TB transfer quota per month.
Pro II: €19.99 (US$19.99) per month or €199.99 (US$199.99) per year for 8 TB storage and 8 TB transfer quota per month.
Pro III: €29.99 (US$29.99) per month or €299.99 (US$299.99) per year for 16 TB storage and 16 TB transfer quota per month.
Q: Is MEGA's code transparent?
A: Yes, MEGA's client-side application code is published on GitHub for transparency. You can find the code for the Android mobile app at https://github.com/meganz/android.
Q: How do MEGA Pro subscriptions renew?
A: Subscriptions renew automatically for successive periods of the same duration at the same price as the initial period chosen. You can manage your subscriptions by tapping on the Play Store icon, signing in with your Google ID, and accessing the MEGA app.
Q: Can I access MEGA from any device?
A: Yes, MEGA is accessible from any device with a web browser or through dedicated apps for mobile devices. This allows you to manage your files and data seamlessly across different platforms.
Q: What happens if I forget my MEGA password?
A: If you forget your MEGA password and lose your account Recovery Key, you will lose access to your files permanently. MEGA's strong encryption ensures that even MEGA cannot reset your password, emphasizing the importance of remembering it.
Q: How does MEGA handle file sharing?
A: MEGA allows you to share folders with your contacts, enabling collaborative work. You can see real-time updates on shared folders, making it easy to collaborate with others.
Q: What is the MEGA achievements program?
A: The MEGA achievements program allows you to earn additional storage in 5 GB increments. You can unlock more storage by completing various tasks and achievements within the platform.
Q: Can I use MEGA for streaming and viewing files?
A: Yes, MEGA supports streaming and viewing of files directly from the cloud. This feature allows you to access and enjoy your media files without the need to download them first.
Q: How does MEGA ensure the security of my files during transmission?
A: MEGA employs end-to-end encryption, ensuring that your files are secure during transmission. This means that your data is protected from the moment it leaves your device until it reaches its destination.
Q: Is MEGA available for business use?
A: MEGA primarily targets individual users, but it can be used for personal or small business purposes. For larger business solutions, MEGA may not be the most suitable option.
Q: How can I contact MEGA support?
A: You can reach out to MEGA support through their official website. They provide a contact form and support resources to address any issues or inquiries you may have.
Q: What platforms are supported by MEGA's dedicated apps?
A: MEGA offers dedicated apps for various platforms, including iOS and Android. These apps provide a user-friendly interface for managing your files on the go.
Q: Can I use MEGA offline?
A: While MEGA primarily operates in the cloud, some files and folders can be marked for offline access through the mobile apps, allowing you to access them without an internet connection.
Q: How does MEGA handle deleted files?
A: Deleted files are moved to the MEGA Rubbish Bin, where they can be restored or permanently deleted. This provides an extra layer of protection against accidental file loss.
Q: Is MEGA compliant with data protection regulations?
A: MEGA is committed to user privacy and data protection. They comply with relevant regulations and take measures to safeguard user data, as outlined in their privacy policy.
Q: What is the MEGA Pro Transfer Quota?
A: The Pro subscription plans come with a specified transfer quota, indicating the amount of data you can transfer per month. This quota is separate from your storage space and ensures fair usage of MEGA's resources.
Q: Can I customize my MEGA account settings?
A: Yes, MEGA provides account settings that allow you to customize your experience. You can manage security settings, notifications, and other preferences to tailor the platform to your needs.
Q: How does MEGA handle software updates?
A: MEGA publishes its client-side application code on GitHub for transparency. Updates to the software are released periodically to enhance performance, security, and add new features.
Q: What happens if I exceed my storage quota?
A: If you exceed your storage quota, you may need to upgrade to a higher-tier MEGA Pro subscription plan or manage your existing files to free up space. MEGA will provide notifications when you approach your storage limit.
Q: Can I share individual files securely on MEGA?
A: Yes, MEGA allows you to share individual files securely. You can generate shareable links with customizable access permissions, ensuring that only authorized users can view or edit the shared files.
